The 13 Best Business VoIP Providers in 2020

What is VoIP? Switching to a Voice over Internet Protocol business phone system could save you up to 75%1—if you know what you’re looking for. reviews some of the best small business VoIP solutions.

  • Best Overall
    5 out of 5 overall
    Wide feature range at a low cost
    Price matching
    View PlansLearn More
  • Best for Medium Businesses
    4.5 out of 5 overall
    Budget-friendly small-business plans
    Multi-locale scalability
    View PlansLearn More
  • Best On-the-Go Option
    4 out of 5 overall
    Good mobile option
    Easy-to-use interface and simple setup
    View PlansLearn More
  • Best Budget Buy
    4 out of 5 overall
    User-friendly interface
    Affordable pricing
    View PlansLearn More
  • Best International VoIP
    4 out of 5 overall
    Inexpensive international calling
    Crowdsourced customer services
    View PlansLearn More
Last Updated: 2 weeks ago
As the coronavirus continues to grow globally, communicating more effectively while working remotely is going to be key. To show its dedication to promoting health and safety, RingCentral is offering three months free for educators, health providers, and all nonprofits until further notice. Find out more on RingCentral's website.
2 months ago
We recognize that not all our readers’ businesses are based in the US. So we took another pass at our content to provide more information on each provider’s international offerings. And because 8x8’s international rates on calls made from the US are so good, we bumped it up to our number five spot. Finally, we added info about Ooma’s new plan (Ooma Office Pro) to the offerings mentioned below.
3 months ago
RingCentral recently scrapped its Essentials plan, so we updated our plan and pricing information accordingly. We also double-checked pricing on all our other top picks to make sure everything was correct and current.
Less than 6 months
We updated our 8x8 pricing table with the company’s small-business plan (8x8 Express). We also removed callouts for limited time offers that have expired.
Less than 6 months
We updated this piece to reflect the plan and pricing info recently made available by 8x8. We also added some info about limited-time offers from Ooma and Grasshopper.
More than 6 months
We’ve updated this article to include more info on RingCentral’s price matching feature, plus plan and pricing changes on Nextiva plans.
More than 6 months
We took another look at our data and updated pricing and plans. We also bumped Ooma up to our number two spot to reflect our site’s focus on small-business users.
More than 6 months
We took a deep dive into the world of VoIP and switched up our rankings for 2019. Mainly due to their competitive pricing, we determined Ooma, Grasshopper, and Vonage were all great options for business owners looking to improve their connectivity.

Your office probably has an e-graveyard—a dusty side room filled with outdated electronics and computer gear that the business has long outgrown.

Business VoIP services have become increasingly attractive to small-business owners because of their simplicity, wide range of features, and—most of all—inexpensive pricing, compared to traditional phone line systems. They can also eliminate a lot of on-site hardware, so it might be time to deal with that e-graveyard.

VoIP transforms outgoing or incoming calls into a digital signal and sends it through the internet, converting it to a standard telephone signal to reach a non-VoIP number. Through VoIP, you can place outgoing calls or receive incoming calls directly from a computer, a VoIP phone, or a regular phone that’s hooked up to a VoIP adapter, as well as wirelessly through mobile hotspots.

If it isn’t obvious yet, VoIP business phone systems require reliable high-speed internet of DSL quality or above, in addition to some specialized software and hardware. But your service choices aren’t limited to a handful of local legacy telephone companies, as VoIP is cloud-based and ubiquitous (the sheer amount of business VoIP service providers is staggering; we’ve included as many as we could here).

Best VoIP providers for small business
PlanStarting price
(per mo. per user)
FeaturesLearn more
RingCentral$22.99*Voicemail-to-text, toll-free or local number, 100 toll-free minutes/mo.View Plans
Nextiva$20.00**Hold music, unlimited US calling, free number portingView Plans
Grasshopper$26*1 number, up to 3 extensions, Voicemail to Email, virtual faxView Plans
Ooma$19.95Unlimited calling in the US and Canada, 3-way conferencingView Plans
8X8$12Unlimited calling in the US and Canada, mobile and desktop apps, HD video conferencingView Plans
Vonage$14.99Unlimited calling and texts, mobile and desktop appsView Plans
Verizon VoIP$25Simultaneous mobile ring, Automated attendant, Voicemail to EmailView Plans
Jive$19.95Fax to Email, custom greetings, custom schedulesView Plans
Mitel$20.99Mobile integration, call routing, personal agent queuing, reportingView Plans$9.99*300 minutes/mo., unlimited extensions, call queuing, Voicemail to EmailView Plans
MegaPath$19.95Call queuing, call routing, supervisor dashboardView Plans
1-VoIP$14.97Digital call forward, auto attendant, virtual faxView Plans
FrontierVariesShared workstations, auto attendant, desktop portfolioView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.
*With annual billing
**With contract

What you should know about VoIP

Since VoIP is a relatively new technology that differs from traditional copper-line telephone systems, there may be a bit of a learning curve before you dive into adopting it for your business. Here are a few elemental points to get started.

Basic features to expect

Just as a smartphone can do more than a landline phone, a VoIP phone system for business can perform all the expected tasks of standard phone systems and then some. They’re a great choice for small businesses that need full functionality, and the VoIP systems we’ve reviewed include most, if not all, of the following features:

  • Web-based system administration
  • Mobile management (iOS and Android)
  • Automated attendant
  • Hold music
  • Call forwarding
  • Conference bridging
  • Conference calling
  • Caller ID
  • Call blocking
  • Call waiting
  • Call transferring
  • Find Me/Follow Me
  • Ring groups
  • One-line sharing on multiple phones/devices
  • Videoconferencing
  • Voicemail to Email (as audio file)
  • Voicemail to Text
  • Fax to Text (as PDF)


A private branch exchange (PBX) is the closed telephone network within a business, which employees share for outbound, inbound, and interoffice phone calls. VoIP systems manage PBXs off-site through cloud hosting, eliminating the need for costly (and space-hogging) on-premise equipment and maintenance.

SIP trunk

A SIP (session initiation protocol) trunk carries voice, data, and video through a “trunk” that replaces copper telephone connections through the conventional PSTN (public switched telephone network), consolidating phone and internet service into a single digital line.

In plain English, SIP trunking allows you to physically disconnect from your phone company, opening the door for digital, internet-powered options (read: VoIP). And unlike hardwired telephone lines, digital lines allow you to scale your phone solutions as your business grows.

Number porting

If you’ll be switching to a VoIP business system, will you want to keep your current phone number? Most VoIP services offer number porting, which lets you transfer—or port—your number to a new service. Check for number porting in a VoIP service’s features; some will apply it for free, while others may charge a one-time fee.


Bring your own device (BYOD) refers to employees conducting company business on personal laptops, tablets, and phones instead of on company-owned gear. Most VoIP companies offer BYOD features and solutions within their plans, either included or at additional cost. However, extra IT security layers and company guidelines for BYOD are on you.

Power outage vulnerability

As mentioned earlier, VoIP is entirely reliant on a high-speed internet connection—and is also entirely at the mercy of power outages. Telephone lines may be archaic, but they still work in a blackout—internet equipment and connections, not so much. If your business requires 24/7 uptime, make sure backup power sources are in place.


Unlike traditional telephone lines, VoIP numbers can’t be traced by 911 operators. This doesn’t mean you’d be helpless in case of a natural disaster or Sasquatch attack, however. Upon initial setup at a location, you simply need to enter your info manually through the system’s E911 (Enhanced 911) feature, which will attach a physical address to your VoIP number.

Is one of these VoIP systems a good choice for your business? Check the pros and cons.

RingCentral: Best Overall

  • Wide feature range
  • Price matching
  • Generous toll-free minutes
  • So-so rates
  • Outsourced customer service

RingCentral isn’t an instantly recognizable name with a lot of VoIP advertising hype behind it, but the San Mateo, California, company has been in the small-business telephone game since 1999. With network backbones in the US, Europe, and Asia, its reliability is well-established.

RingCentral’s VoIP service isn’t the cheapest option right out of the box, but it does include features that other providers charge extra for (such as generous toll-free minutes and unlimited video conferencing). Plus, RingCentral offers price matching on plans with less than 50 lines, so you can rest easy knowing you’re getting the best possible price for your service.

As the coronavirus continues to grow globally, communicating more effectively while working remotely is going to be key. To show its dedication to promoting health and safety, RingCentral is offering three months free for educators, health providers, and all nonprofits until further notice.

RingCentral VoIP plans
PlanStarting price
(per mo. per user)
FeaturesLearn more
Standard$22.99*Unlimited calls in the US and Canada, 1,000 toll-free minutes/mo., four-person videoconferencingView Plans
Premium$32.99*2,500 toll-free minutes/mo., 100-person videoconferencing, Salesforce® integrationView Plans
Ultimate$42.99*10,000 toll-free minutes/mo., 200-person videoconferencingView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.
*With annual billing for 100+ users

For small to midsize businesses, RingCentral’s Premium plan ($32.99 a month) would cover most office phone needs more than adequately. Features include unlimited calls within the US and Canada, a toll-free or local number, 2,500 toll-free monthly minutes, unlimited internet faxing, inbound caller ID, automatic call recording, and 100-person videoconferencing (which sounds like professional—if not sensory—overload, but it’s available).

For international customers, RingCentral offers numbers in more than 100 countries worldwide. You can also set up voice menus in 10 different languages and enjoy 1,000 local minutes per month within the region.

On the customer service front, RingCentral receives mostly positive reviews, offering phone assistance during standard work hours, 24/7 online chat service, and ticket service, in addition to weekly webinars and an extensive online knowledge base. Businesses of 20 users or fewer should note, however, that RingCentral favors larger enterprises for US-based support and outsources smaller-office support overseas.

If you’re looking for a feature-loaded, easy-to-implement VoIP system that you won’t have to think about too much, RingCentral is a proven player that does it all. If you’re OK with paying a little more for the comfort, that is.

As a consultancy marketing business for small-business owners, part of our business is to help small-business owners set up their VoIP and local phone numbers. We used to have RingCentral, and we advised our clients to use it. RingCentral gives you a local phone number regardless of whether you are in the building or not—or even in the city. You will always have a local phone number that you can redirect to any cell phone, depending on who’s working in the company. RingCentral offers good customer service and has great flexibility, but it’s a bit expensive.
Our real estate investment company has 14 phone lines altogether. For a phone service, we needed a local number, good call quality, uninterrupted service, calling apps for our laptops and cell phones, and an internal messaging platform for team communication. We started out with a niche company called Sound Communications, but their call quality and app were not very good. So once we made a bit more income, we decided to switch to RingCentral. RingCentral provides great call quality and is highly recommended in the real estate investment community. They are on the pricier side—$419.88 per line per year—but I’m OK with the price because their service is worth it and the high-quality phone calls are very important to our business.
Alex Romanov,
Delivering Business Advice Directly to You
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Nextiva: Best inexpensive VoIP

  • Budget-friendly rates
  • Multi-locale scalability
  • Confusing pricing
  • Expensive international calling

You don’t want to cheap out on your business’s VoIP plan, but . . . admit it, you sort of want to cheap out on your business’s VoIP plan. Nextiva, a company based in Scottsdale, Arizona, offers an impressive balance of pricing and features that could assuage any guilt over saving a few bucks. Also, their online management platform makes it simple to juggle multiple lines and employees in different locales (read our review of Nextiva for more info).

Nextiva VoIP plans
PlanStarting price
(per mo. per user)
FeaturesLearn more
Office Pro$20*Hold music, unlimited US calling, free number portingView Plans
Office Pro Plus$25*Unlimited conference calls, Nextiva mobile app, professionally recorded greetingView Plans
Office Enterprise$30*Voice analytics, call recording, live chat on your websiteView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.
*With contract

Nextiva’s pricing can be a little complex, so you’ll want to click around on the site’s pricing page to make sure you’re getting the right price for the plan you’d need. The Basic plan, for instance, is only $20 a month—if you have 100 or more users and sign a contract, that is. But if you have one to four employees and pay month-to-month, it’s $35 a month. Meanwhile, the mid-level Pro plan and the full-blown bells-and-whistles Enterprise plan can get as expensive as $38 per month and $55 per month, respectively.

Still, with all the features and functionality Nextiva includes, the fact that no plan exceeds 60 bucks a month is notable. A micro-sized office could get by easily with the bare-bones Office Pro setup, but the advanced features of Office Pro Plus and Office Enterprise are tempting for a few dollars more: the Nextiva mobile voice and video app and the Team Presence status indicator (both included in Office Pro Plus) are useful upgrades, as are call recording and the number-meshing Nextiva Anywhere app (Office Enterprise).

Nextiva VoIP service does a whole lot for very little—and that’s not even mentioning that its customer support is handled completely in-house with no overseas outsourcing. Keep in mind, though, that Nextiva does not offer international service or numbers, so businesses outside the US will need to find another solution.

Grasshopper: Best for mobile businesses

  • Easy-to-use interface
  • Easy setup
  • Toll-free vanity numbers
  • Audio quality problems
  • Problems with transcription features
  • Extra charges for some features

Let’s face it: the office environment isn’t for everyone. If you frequently work out of office or run a mobile business (like a food truck or pop-up store), you may find that Grasshopper is the best phone service for you. Grasshopper offers iOS and Android apps that allow you to make and receive calls on your cell phone using your business number—that way, you can keep your personal and work communications separate. It’s a great VoIP software for any entrepreneur who doesn’t want or need desktop phones as part of their PBX solutions.

Grasshopper VoIP plans
PlansStarting price
(per mo. per user)
FeaturesLearn more
Solo$26*1 number, up to 3 extensions, Voicemail to Email, virtual faxView Plans
Connect Individual$35*1 number, email integration, text integration, hold for incoming callsView Plans
Partner$44*3 numbers, up to 6 extensions, Voicemail to Email, virtual faxView Plans
Small Business$80*5 numbers, unlimited extensions, Voicemail to Email, virtual faxView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.
*With annual billing

While we think Grasshopper is great for small businesses, it misses out on our “Best Small-Business Phone Service” title because, compared to Ooma, Grasshopper is a little expensive. Grasshopper plans start at $26 per month, assuming you sign up for annual billing. And starting plans include only one business phone number with up to three extensions.

Still, we like that (unlike many business VoIP solutions) Grasshopper offers the same features on each of its plans. In other words, small businesses that need only a few extensions get the same high-end features as a large company with unlimited extensions. That makes it easy to find the right Grasshopper communications plan for your business, saving you valuable work time.

That being said, Grasshopper also offers fewer unified communications features than other PBX solutions on the market, and it does place some industry-standard features behind paywalls. Grasshopper also requires you to provide your own devices, which means lower monthly costs but potentially higher up-front costs if you need to upgrade your office’s old analog phones.

Also, Grasshopper offers service only to businesses within the US and Canada.

Long story short: Grasshopper doesn’t provide perfect, low-cost phone systems. But if you’re looking for a solution that offers complete integration with your personal mobile devices, Grasshopper is a good bet.

Special offer

Right now, Grasshopper is offering $50 off when you sign up for a 12-month prepaid plan. That translates to about 16% off. Grasshopper hasn’t revealed whether this deal is a limited offer, but it’s been around for a few months at least.

Ooma: Best for small businesses (with less than five employees)

  • Scalable services
  • Affordable pricing
  • Easy-to-use interface
  • Higher-than-average hardware costs
  • One standard plan
  • Complaints of dropped calls

Based out of Sunnyvale, California, Ooma is our top small-business phone service. The pricing is affordable, and the service offers scalable solutions that can grow with your company. That makes Ooma phone systems ideal for small businesses looking to expand and keep their communications costs low as they grow.

Ooma VoIP plans
PlansStarting price
(per mo. per user)
FeaturesLearn more
Ooma Office$19.95Unlimited calling in the US and Canada, three-way conferencingView Plans
Ooma Office Pro$24.95Call recording, enhanced call blocking, voicemail transcriptionView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

Ooma advertises only two plans: Ooma Office and Ooma Office Pro. Ooma Office includes unlimited domestic calls, three-way calling, virtual fax machines, plus most of the industry-standard features you’d expect from a leading private branch exchange (PBX) provider. Meanwhile, Ooma Office Pro offers more premium features, including call recording and enhanced call blocking—to name a few.

For international customers, Ooma does offer service outside the US. Unfortunately, that international service is limited to Canada. However, with a US or Canadian number, you can enjoy international add-ons that get you unlimited calls within North America (Premier service—$9.99 per month), 60 countries (World Plan—$17.99 per month), or 70 countries (World Plus Plan—$25.99 per month).

Ooma also offers a lot of customer relationship management (CRM) integration features with its Enterprise plans. In other words, you get complete integration of your phone system into your existing customer relationship management software. This allows you to enjoy extra perks like transferring an entire customer workspace whenever you transfer a customer call within your workspace—that way, you don’t lose all the progress you made on your customer’s account just because you have to transfer them to another station.

There is a catch, though. While Ooma’s starting prices are low, they don’t include hardware costs. It’s true that customers can mix and match between their existing analog phones and IP phones, and they can even go mobile-only, but our research showed that other PBX providers include the cost of devices in their plan costs.

Still, if you’ve already got digital phones and hardware, the integration features and low costs of Ooma make it a top-notch choice for small businesses.

Sale alert

Until October 31st, Ooma is offering 50% off its two-pack Yealink T21 phones. So if you’re looking to outfit your office on a budget, there’s no time like the present. Catch this deal while it lasts!

8×8: Best VoIP for international calling

  • Inexpensive international calling
  • Crowdsourced customer service
  • Limited mobile access
  • Closed API

San Jose–based 8×8 is one of the earliest VoIP providers, launched in 2002 and now serving over a million businesses. And it keeps it simple: 8×8 has only three VoIP plans, but they’re loaded with features, and small companies conducting international business should be especially interested in what they have to offer. Additionally, 8×8 is set up to integrate with many a useful third-party business app, including Salesforce, Zendesk, Netsuite, and Microsoft Dynamics.

8x8 VoIP plans
PlansPrice: 1–99 lines
(per mo. per user)
Price: 100–999 lines
(per mo. per user)
Price: 1,000+ lines
(per mo. per user)
FeaturesLearn more
8×8 Express$12$12N/AUnlimited calling within the US and Canada, Auto attendantView Plans
X Series X2$25$23$21Unlimited calling within 14 countries, single sign-on, HD videoconferencingView Plans
X Series X4$45$43$41Unlimited calling within 47 countries, operator switchboard, call analyticsView Plans
X Series X6$110$107$102Interactive voice response (IVR), queued callback, post-call surveyView Plans
X Series X8$172$167$162Outbound predictive dialer (5,000 minutes), quality management analytics, integrated chat, email, text, and social mediaView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

8×8 plans have all of the expected VoIP features and then some, and the calling zones are expansive. In fact, the basic X Series X2 plan offers unlimited calling within 14 countries (including the US, Canada, Australia, the UK, New Zealand, Puerto Rico, France, Germany, Italy, Ireland, and Switzerland). With an X4 plan and above, though, you can expand your unlimited calling to 47 countries worldwide. Mobile, special, and premium number access is limited in some countries, but 8×8’s coverage is still impressive.

Located outside the US? 8×8 also offers local numbers in over 75 countries, plus toll-free numbers in more than 110 countries worldwide. That makes the service perfect for companies doing business outside the US and Canada.

That being said, most 8×8 plans are a bit more expensive than other options on our list. Still, considering the comprehensive international calling features included with 8×8 plans, we think it’s a pretty good value for most companies doing business worldwide.

Vonage: Best for growing businesses

  • 24/7 service and Vonage Business tech support
  • 99.999% uptime
  • Simple activation and setup
  • Complaints of technical issues
  • Extra monthly fees for industry-standard features
  • Over 400 BBB (Better Business Bureau) customer complaints

Vonage is probably one of the most well-known PBX providers on the market—and for good reason. Vonage phone service is easily scalable, so it can keep up with your business as it grows while maintaining affordable pricing. Vonage also offers integrations with everything from Salesforce to Slack. So if your business outgrows your current customer relationship management tools, you can switch without having to worry about whether your VoIP communications service offers integration with your new CRM.

Vonage VoIP plans
PlansPrice: 1–4 lines
(per mo. per user)
Price: 5–19 lines
(per mo. per user)
Price: 20–99 lines
(per mo. per user)
FeaturesLearn more
Mobile$19.99$17.99$14.99Unlimited calling and texts, mobile and desktop appsView Plans
Premium$29.99$27.99$24.99Videoconferencing, CRM integrationsView Plans
Advanced$39.99$37.99$34.99Call group, visual voicemailView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

Vonage is also one of the more inexpensive virtual PBX providers. For a mobile plan that includes just one to four lines, it’s just $19.99 per month (per line)—just 4¢ more than our budget pick. And as your business grows, your cost per line goes down dramatically.

Vonage’s Premium and Advanced plans also pack a punch with their integrations and features. With a Premium or Advanced plan, you can use Vonage on your mobile devices or desktop phones, so you don’t have to pay extra for devices and hardware. You do, however, have to pay extra for some features (like toll-free numbers and paperless fax to replace your outdated fax machines). You’ll also have to pay extra for a Mobile Unlimited Extension if you want to place local calls within the UK, Australia, or Israel.

We think that’s understandable, though, considering Vonage offers top-notch customer support to match its top-notch phone systems. All Vonage customers enjoy 24/7 customer support and IT solutions. And with Advanced Vonage plans, business owners get Orange-Glove Setup of their phone systems. And in case you’re wondering, Orange-Glove Setup = white-glove setup, but, you know . . . orange to match Vonage’s colors.

Basically, between its features, integrations, and scalable pricing, Vonage can keep up with any changes your growing business experiences—whether it’s a company-wide device upgrade or just a growing salesforce.

Verizon VoIP: Best for medium-sized businesses

  • Full-service connections
  • Mobile solutions
  • Higher prices
  • Limited fiber-optics

You know Verizon; everybody knows Verizon. It’s a mobile leader, and its ultra-fast Fios (fiber-optic internet) service is expanding rapidly—so of course it’s also in the VoIP business. Verizon has built-in  bring-your-own-device (BYOD) solutions, as well as the internet connections (both fiber-optic and DSL) to support a reliable VoIP business service. Consolidation of all your business’s telecommunication needs into a single bill could be easily accomplished with New York–established Verizon. It would be more convenient than cheap, however.

Verizon VoIP plans
PlanStarting price
(per mo. per user)
FeaturesLearn more
Business Digital Voice 1–10$35*Simultaneous mobile ring, automated attendant, Voicemail to EmailView Plans
Business Digital Voice 11–20$30*Visual voicemail, hold music, 3-way callingView Plans
Business Digital Voice 21+$25*Virtual office call analytics, operator switchboard, 50-person videoconferencingView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.
*With 1-year contract

Verizon’s Business Digital Voice VoIP plans start high but come down in price as more users are added. For under 10 employees, it’s $35 a month; 11 to 20, $30 a month; and 21 or more, $25 a month. It’s a sliding-scale illusion that would end up costing about the same no matter the number of people in your enterprise. But Verizon isn’t a budget choice for small businesses: it’s a reliability choice.

If you’re located in one of the 21 states currently serviced by Verizon Fios—which are mostly in the northeast—you’ll have access to one of the fastest internet connections available, which is perfect for VoIP. If you’re in DSL-only country, the speed will be slower, but uptime is still guaranteed at 99.95%. Either internet option will support steady VoIP service, and if your business is more medium-sized than small, Verizon could add up to a better value in the long run (especially if you’re in Fios territory).

Since Verizon is a massive company, customer service ratings are in line with what you’d usually read in the comments section—meaning, people are far more motivated to complain than praise. Navigating Verizon’s bundling plans for businesses may be like a choose-your-own-adventure odyssey, but its support lines are segregated well, with separate contacts for small, medium, and larger businesses. Verizon also offers competitive SLAs (service level agreements) for quality and service and 24/7 support via phone, email, and tickets.

Verizon Business Digital Voice isn’t necessarily budget friendly for a smaller business, but the upper-tier plans should be attractive to medium and larger outfits that demand reliable uptime, or at least prefer an all-in-one telecom provider.

Not sure which option will help you grow? Transform your business with a free assessment, and get a tailored recommendation for services that will drive better results. Call 855-983-1267

Jive: Best feature-rich VoIP

  • Feature parity
  • Sliding-scale pricing
  • Expensive international calling
  • Limited videoconferencing

Should you trust a company called Jive? All signs point to yes: Jive has nearly as many glowing critical reviews as the Radiohead discography, minus the pretentious lyricism. The Orem, Utah, VoIP provider has established a positive industry reputation since its launch in 2006, thanks mostly to its interface simplicity, focus on small businesses, and large array of telephone features that are available to all pricing tiers.

Jive VoIP plans
PlanStarting price
(per mo. per user)
FeaturesLearn more
Tier 1$29.951–4 users, Fax to Email, custom greetings, custom schedulesView Plans
Tier 2$25.955–9 users, custom hold music, corporate directory, conferencingView Plans
Tier 3$23.9510–24 users, Voicemail to Email, web user portal, unlimited extensionsView Plans
Tier 4$21.9525–49 users, automated attendant, call monitoring, call park/pickupView Plans
Tier 5$19.9550+ users, Find Me/Follow Me, ring groups, spy modeView Plans
Data effective 1/31/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

Like Verizon, Jive’s monthly per-user rates come down as employee count goes up. But the Tier 1 plan (1 to 4 users) at $29.95 a month is just 10 bucks more than the Tier 5 plan (50 or more users) at $19.95—not a huge bump in costs, which are already quite inexpensive. Also, Jive includes the same 75+ VoIP features across all of their tiers, with a handful of extra-charge exceptions (like international calling and number porting).

Jive VoIP is a simple setup if you buy their preconfigured phones—which come from recognized names like Cisco, VTech, and Panasonic, so quality isn’t an issue. Jive’s customer service is US-based, with 24/7 phone, live chat, and email options, as well as specific lines for small businesses, larger businesses, government entities, and education clients. Jive also hosts an exhaustive YouTube channel dedicated to understanding phone systems and features.

Jive also offers virtual international numbers within over 25 countries—though you’ll have to pay a $19.99 set-up fee, plus an additional monthly fee (which can be anywhere from $5.99 to $23.99 per month depending on the country where the number is located).

For a smaller company conducting business within the US, Jive is a simple and feature-loaded VoIP that could be hooked up and running immediately for little money and no long-term contracts. Companies planning on extensive international calling, however, might want to look elsewhere.

5 more VoIP providers reviewed by

Runner-up for mobile businesses: This VoIP phone system for small business focuses primarily on delivering solutions for businesses operating on their mobile devices. Plans start at $20.99 per month per user and offer call routing, personal agent queuing, and reporting.
Cheapest plans: offers super inexpensive Voice over IP plans, starting at just $9.99 per month per user (with an annual plan). Its 300-minute-per-month Base plan makes it the perfect small-business VoIP phone service—as long as you use one of the few CRMs offers integrations for.
Best customer service: MegaPath provides reliable unified communications systems for customer service–oriented businesses. MegaPath’s PBX solutions start at $19.95 per month per user—not too shabby considering you get over 50 communications features as part of your plan.
Most flexible: 1-VoIP provides VoIP software for businesses on a budget. Customers get full VoIP features, pay-per-minute calls, and the flexibility to use your existing devices, starting at $14.97 per month per line. Just don’t expect a lot of integration with your CRM.
Honorable mention: Frontier AnyWare offers flexible hosted PBX solutions for small to midsize businesses. The actual cost of Frontier’s business phone service varies, so you’ll need to get a quote to find out how much it would cost to get the right solutions for your specific business.

What other business owners say

The biggest recommendation I can make is to make sure you/the business have enough bandwidth to handle VoIP services.

The takeaway

Copper phone lines are almost a thing of the past—like it or not, VoIP systems may soon be your only business phone choice. Fortunately, you have plenty of VoIP options to choose from, with more digital features and price-point variations than the telephone companies of ye olden days could have ever provided. It’s an increasingly competitive market—do your homework before settling on a small-business VoIP system.

Not convinced VoIP is right for your business? Check out our guide to how VoIP differs from other options, or click over to our summary of the different types of phone systems for business.


At, our research is meant to offer general product and service recommendations. We don’t guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.


  1. Aberdeen Group, “The Total Cost of Ownership Benchmarking Study for Unified Communications
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  • Xenvoice

    Hey there,
    I really liked the way how you have discussed about the best VoIP service providers for business here. However, small businesses and startups look for services which are cost-effective and efficient at the same time. XenVoice is a leading VoIP service provider who offers most advanced and modern business phone system at a very affordable price.

  • VoIPoffice

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  • Lori smith

    Nice Article!!
    But according to me CallHippo also comes under the list of best Business VOIP provider.

  • Elena

    You should also consider Zadarma as your VoIP Provider. They provide top quality telecommunications, virtual phone numbers from 90 countries and free cloud PBX. And on top, free website widgets and call tracking also for free.

  • Lulka

    The topic is disclosed in great detail, thanks to the author. For me, the favorite is Freeje. They use voice numbers, SMS numbers and other services for more than 100 countries.