VoIP is a cute acronym for the more technically chilly term Voice over Internet Protocol—and even though you’ve probably never heard of either, you’ve used it. Skype, FaceTime, Google Voice, and the like are all VoIP-based platforms you’ve conversed over without even thinking about the connection. Not that you should—it’s 2018. When was the last time you stopped and pondered the internet? Exactly.
Digital VoIP telephone connections are gradually replacing the analog PSTN (Public Switched Telephone Network) that’s carried calls for well over a century. For residential use, the advantages of VoIP are nominal; you’ve likely turned down your internet or cable provider’s telephone bundling offers because you’re still paying off that iPhone X. For a small business, however, a VoIP telephone system could be a vital money saver (not to mention space saver, equipment-wise).