Ooma VoIP Review 2023

Q: What are some features of business IP phone services?

Financial security: A VoIP telephone system offers a lower up-front cost for small businesses in a variety of ways. Flexibility: VoIP phone systems offer businesses a flexible way to communicate. When investing in VoIP systems, business owners can scale up or down their usage or number of seats depending on the size of their company. More and more phone systems, including Ooma, are offering businesses affordable and customized plans to meet the goals of a modern business. Portability: VoIP doesn't have to be secluded to an office space. Ooma’s business plan allows users to make and receive calls as if they were in the office. Multifunctional setup: Another big advantage of Ooma VoIP we haven’t mentioned is its multifunctional ability. In addition to providing phone systems for businesses, it also provides smart home security for homeowners. Residential users get unlimited nationwide calling, real-time alerts, automatic alarming and disarming, and easy wireless installation. Plus, in the unfortunate event that you need to call 911, your home address automatically transmits to emergency responders.

Q: What are the common VoIP pricing and costs?

In our research for the best business VoIP providers , we’ve found that most plans start at $20 per user per month and increase to $55 per user per month. Keep in mind that pricier plans offer more advanced, feature-packed plans.

Ooma VoIP is an easy-to-use business phone solution for your very small business.

Ooma

4.0

Starts at

$19.95/mo.

User-friendly interface
Affordable pricing starting at $19.95/mo
Stripped-down plans
Expensive international calling

View Plans

Plan Name	Starting Price	Get Started
Ooma Essentials	$19.95 /mo	See plan
Ooma Pro	$24.95 /mo	See plan

Data as of 12/22/22. Offers and availability may vary by location and are subject to change.

By Sarah Ryther Francom

Sr. Editor

December 22, 2022

3 min read

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure.

As one of the more popular names in VoIP, Ooma, is a cloud-based VoIP solution that caters to small businesses that specialize in an array of industries. Ooma not only helps businesses manage their operations and become more efficient but also helps them become more professional.

First, what is VoIP? Voice over Internet Protocol (VoIP) is a groundbreaking technology that allows users to make telephone calls through the internet instead of relying on a separate phone line. Even if you’ve never heard of it, chances are you’ve used it.

The bottom line: After conducting thorough research and reading customer reviews, we’ve found that Ooma Office's business VoIP is best for small businesses on a budget.

Our easiest to use business phone solution: Ooma

For an easy-to-use business phone solution that also provides scalable services for your growing business at an affordable price, Ooma is a great option.

4.0

View Plans

Ooma business VoIP benefits

Ooma claims to gear its services around small businesses. Its proprietary, high-definition voice quality system doesn’t have the features some of its larger competitors do. However, it provides an affordable price tag and easy-to-use interface. As an award-winning Voice over Internet Protocol system, Ooma garners thousands of customer reviews on Amazon with an average rating of 3.9 stars.

Ooma offers a comprehensive VoIP plan for businesses for only $19.95 per month per user, as well as an upgraded version of that plan for $24.95 per month per user.

Ooma Office Business VoIP plans

Plan	Starting price (per month per user)	Features	Learn more
Ooma Essentials	$19.95	Unlimited calling in US & Canada, three-way conferencing	View Plan
Ooma Pro	$24.95	Videoconferencing, desktop app, call recording	View Plan
Ooma Pro Plus	$29.95	Everything in Pro, Call Queuing, Salesforce Integration, Hot Desking	View Plan

Data as of 12/22/22. Offers and availability may vary by location and are subject to change.

Although Ooma is a solid VoIP software, we also found some unfortunate downsides. For example, Ooma doesn’t have hardware costs built in.

Strengths

Scalable services

Affordable pricing

Easy-to-use interface

30-day free trial

24/7 live chat

Weaknesses

One standard plan

Complaints of dropped calls

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Ooma business phone features

Ooma’s VoIP plan includes these features:

Office features

Voicemail
Extension dialing
Virtual receptionist
Call transfer
Call log
Modes for business and after hours
Ring groups
Music on hold
Conference bridge
Virtual fax
Extension-to-extension calling
Dial by name

Mobility features

Call forwarding
Voicemail forwarding
Multi-ring
Virtual extensions
Voicemail audio email attachments
Smartphone app: 2-phone-in-1

Calling features

Unlimited calling in US and Canada
Low international rates
Caller ID and name
911 service
Free number transfer
Toll-free numbers

Ooma Office phone products

Ooma offers a variety of phones to meet your unique business needs.

Product	Features	Learn more
Ooma Office Base Station	On-site hardware, cloud computing	See Unit
Ooma DP1-O Wireless Desk Phone	Wireless DECT 6.0 technology with 150 ft. range, message waiting indicator	See Phone
Yealink SIP-T21P E2 2-Line IP Phone	Caller ID, three-way conferencing	See Phone
Yealink SIP-T23G IP Phone	Voice clarity, dual-port Gigabit Ethernet with PoE (Power over Ethernet) support, included power supply and Ethernet cable	See Phone
Cisco SPA 303 3-Line IP Phone	Caller ID, blind transfer (1-step transfer), extension dialing	See Phone
Cisco SPA 504G 4-Line IP Phone	Caller ID, blind transfer (1-step transfer), extension dialing	See Phone
Yealink CP920 IP Conference Phone	20 ft. 360º voice pickup range, acoustic echo cancellation (320 ms)	See Phone
Yealink CPE80 Expansion Microphone	20 dual-color LED programmable buttons	See Module
Ooma Linx	Wireless connection, 4 connected devices	See Unit

Data as of 12/22/22. Offers and availability may vary by location and are subject to change.

Ooma’s pros and cons

Pros

First, we’ll start with the positive features. Ooma has a lot going for it. Here are some of the advantages of Ooma.

Scalable: Ooma breaks the mold of the traditional VoIP solution by offering scalable solutions for startups and small businesses. In a small business, it’s important to pay only for the features and users you want. As your business grows, you can add more users and features.
Affordable costs: Ooma’s business phone service offers a decent number of features for only $19.95 per user per month.
Live chat: Running a business can be a difficult task. With Ooma Office, users can benefit from 24/7 live chat. Plus, Ooma’s reviews claim that its representatives were not only helpful and friendly but also educational and informational. According to the reviews we read, you can expect quick follow-ups.
Online knowledge base: If you can’t reach its customer service hotline, dig into the online knowledge base. Ooma offers a slew of video tutorials, FAQs, and troubleshooting.
Wireless phones: Through Ooma Linx, businesses can place wireless phones in multiple locations for employees.

Cons

Like all services and products, Ooma has a few drawbacks. If you’re thinking about investing in Ooma, also consider the following disadvantages.

Customer service: We mentioned that Ooma handles 24/7 customer chat like a pro. But it also offers customer support over the phone as well. If you prefer talking to a person on the phone over online chat, call its customer service phone number at 888-711-6662.
Complaints of dropped calls: As we conducted our research, we noticed some mixed reviews. For example, there were reports of call drops and downtimes, so keep that in mind during your search for VoIP plans.

Ooma vs. top competitors

Brand	Starting price (per month per user)	Best for	Unlimited calling	Other features	Learn more
Ooma	$19.95	Best VoIP for small businesses (fewer than five employees)	Yes, in the US and Canada	3-way conferencing	View Plans
Ring Central	$19.99*	Best full-service VoIP	Yes, in the US and Canada	Team messaging, document sharing, voicemail to text	View Plans
Nextiva	$21.95**	Best inexpensive VoIP provider	Yes, in the US	Voicemail to email, free number porting	View Plans
Grasshopper	$26.00**	Best for mobile businesses	No	Voicemail to email, virtual fax, up to 3 extensions	View Plans
Vonage	$19.99	Best VoIP for growing businesses	Yes	Unlimited texts, mobile and desktop apps	View Plans

Data as of 12/22/22. Offers and availability may vary by location and are subject to change.
*With annual billing
**With a 36-month agreement on 100+ users plan

VoIP terms to know

PBX

Ooma Office is a full-featured, virtual PBX (Private Branch Exchange). This means it can assist several devices and extensions at an affordable cost.

SIP trunk

As a Session Initiation Protocol (SIP), this technology transfers voice, data, and video through a data network of copper telephone connections through the Public Switched Telephone Network (PTSN). This connects phone and internet service to an individual digital line.

Number porting

If you are considering upgrading or switching your phone service, it’s important to keep number porting in mind. Luckily, unless your business is dramatically changing geographic locations, most VoIP services offer number porting. With Ooma, business owners can easily transfer their existing number over.

BYOD

This concept is similar to bring your own beer, only more techy. Bring your own device (BYOD) refers to the policy of allowing employees to bring their personal laptops, tablets, and phones to the workplace instead of working on company equipment. Although most VoIP companies offer BYOD, Ooma doesn't support BYOD at this time. For further information, check out our guide to BYOD.

The takeaway

Ooma Office is an affordable VoIP phone system that is perfectly suited for very small businesses at a reasonable price starting at just $19.95/mo.

Although it may not have all the bells and whistles other systems offer, it provides attractive and functional business VoIP hardware, great call quality, and a superior mobile app.

How does Ooma stack up to the competition? Check out our complete guide to the best business VoIP providers to find out more.

VoIP FAQs

What are the benefits of VoIP?

VoIP offers a slew of advantages for businesses. Regardless of the type of your business, here are the benefits of VoIP:

Installs and configures easily
Scales with your businesses
Supports older technology (like fax)
Saves businesses money in the long run
Integrates with other software

Still unsure how VoIP benefits businesses? Here’s an in-depth look at Voice over Internet Protocol and its advantages.

What are some features of business IP phone services?

Financial security: A VoIP telephone system offers a lower up-front cost for small businesses in a variety of ways.
Flexibility: VoIP phone systems offer businesses a flexible way to communicate. When investing in VoIP systems, business owners can scale up or down their usage or number of seats depending on the size of their company. More and more phone systems, including Ooma, are offering businesses affordable and customized plans to meet the goals of a modern business.
Portability: VoIP doesn't have to be secluded to an office space. Ooma’s business plan allows users to make and receive calls as if they were in the office.
Multifunctional setup: Another big advantage of Ooma VoIP we haven’t mentioned is its multifunctional ability. In addition to providing phone systems for businesses, it also provides smart home security for homeowners. Residential users get unlimited nationwide calling, real-time alerts, automatic alarming and disarming, and easy wireless installation. Plus, in the unfortunate event that you need to call 911, your home address automatically transmits to emergency responders.

Why should my business consider a VoIP phone service?

If your company is using an archaic telephone service, a VoIP system can replace it seamlessly and easily. VoIP can also connect directly to your business’s PBX (Private Branch Exchange), which eliminates the need for a separate line.

What are some alternatives to Ooma?

Although Ooma is a leading VoIP provider for small businesses, you may want to keep browsing due to your unique preferences. Other VoIP business phone systems we recommend include RingCentral, Nextiva, Grasshopper, and Vonage.

What are the common VoIP pricing and costs?

In our research for the best business VoIP providers, we’ve found that most plans start at $20 per user per month and increase to $55 per user per month. Keep in mind that pricier plans offer more advanced, feature-packed plans.

Methodology

We looked at Ooma's VoIP pricing, overall value, small business expertise, and scalability, among other factors.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Written by

Sarah Ryther Francom

Sarah is Business.org’s senior content editor. She has more than 15 years of experience writing, editing, and managing business-focused content. As the former editor-in-chief of Utah Business magazine, Sarah oversaw the state’s premier business publication, developed several custom publications, and managed all business-to-business content. She also co-authored a business book with FJ Management CEO Crystal Maggelet. Sarah is passionate about helping small-business owners reach sustained success.