Best VoIP for Remote Employees 2023

Best overall
Ring Central brand logo
RingCentral
4.5 out of 5 stars
4.5
Starting from
$19.99
/mo
  • pro
    Wide feature range at low cost
  • pro
    Price matching
Best conference calling
Ooma
Ooma
4 out of 5 stars
4.0
Starting from
$19.95
/mo
  • pro
    User-friendly interface
  • pro
    Scalable services
Best customer reviews
Nextiva
Nextiva
4.5 out of 5 stars
4.5
Starting from
$18.95
/mo
  • pro
    Discounts for large groups
  • pro
    Robust conferencing features
Best mobile apps
Grasshopper
Grasshopper
4 out of 5 stars
4.0
Starting from
$26.00
/mo
  • pro
    Excellent app reviews
  • pro
    Intuitive interface
Best budget option
8 by 8 logo
8x8
4 out of 5 stars
4.0
Starting from
$15.00
/mo
  • pro
    Low starting price
  • pro
    1 mo. free trial

Data effective 12/9/22. At publishing time, amounts, rates, and requirements are current but are subject to change. Offers may not be available in all areas.

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure.

With more and more businesses moving to fully or even partially remote work, 2023 is a great time to switch your old business phone system over to VoIP (Voice over Internet Protocol).

After all, you’ll get all the usual perks of VoIP―like affordable costs and high-tech features―as well as a cloud system that can keep your workforce connected whether they’re in the office on a desk phone, commuting with a mobile device like a tablet, or working from their living room with a cell phone.

The bottom line: RingCentral is our pick for best overall service for remote employees. 

But which VoIP provider has the right features and costs to help your unique remote workforce communicate? Let’s look at the best phone options for remote employees.

Best VoIP service for home


Our easiest to use business phone solution: Ooma

For an easy-to-use business phone solution that also provides scalable services for your growing business at an affordable price, Ooma is a great option.


Compare the best VoIP providers for remote teams

Brand
Starting price (per mo.)
Pricing type
Free trial?
Learn more
$19.99
Per user
15 days
$19.95
Per user
Icon No  Dark
$18.95
Per user
30 days
$26.00
Tiered
7 days
$15.00
Per user
1 mo.
$10.00
Per user
Icon No  Dark
$14.99
Per line
14 days
$24.00
Per user
Icon No  Dark
$20.99
Per user
Icon No  Dark
$14.95
Per user
Icon No  Dark

Data effective 12/9/22. At publishing time, amounts, rates, and requirements are current but are subject to change. Offers may not be available in all areas.

RingCentral: Best overall VoIP for remote employees

Ring Central brand logo
RingCentral
4.5 out of 5 stars
4.5
Starts at
$19.99
/mo

From internet fax to video conferencing with loads of participants to software integrations, RingCentral can give you just about any VoIP feature you can think of.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

For most businesses, RingCentral offers the best VoIP phone service for remote working.

Why? Well, first we’d point you to RingCentral’s pricing. Though RingCentral isn’t the cheapest VoIP provider out there, it does have competitive plan pricing―especially if you opt for annual billing and have more than a few phone users.

More importantly, of course, is what you get for the price. And RingCentral gives you plenty. Even its cheapest plan offers unlimited calling in the US and Canada, texting, team messaging, and document sharing―all essential for keeping in touch with your remote workforce.

RingCentral VoIP service plans

Plan
Cost per month (annual billing)
Cost per month (monthly billing)
Max. number of users
Learn more

Essentials

$19.99/user$32.99/user20

Standard

$27.99/user$40.99/userUnlimited

Premium

$34.99/user$47.99/userUnlimited

Ultimate

$49.99/user$62.99/userUnlimited

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Upgrade to a higher-tier plan, though, and you get even more. So whether you’ve got a small office phone system you want to switch to VoIP or a huge contact center phone system you’re trying to replace, RingCentral can keep up.

Throw in the 24/7 customer service and the more than 99% uptime (essential when you rely on VoIP to talk with your team), and you can see why we say RingCentral gives you a lot for the cost.

And that’s why we recommend RingCentral as the first stop for businesses that want VoIP for their remote employees.

Ooma: Best conference calling

Ooma
Ooma
4 out of 5 stars
4.0
Starts at
$19.95
/mo

Most VoIP business phone services come with some conferencing included, but Ooma goes a little above and beyond.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Does your team rely on conference calls as part of its remote working setup? Then let’s talk Ooma.

It makes conference phone calls delightfully easy by giving each user on your plan a dedicated conference bridge―which is more or less a number for conference calls that serves as a virtual meeting room. That means that your employees can create and jump in on conference calls at a moment’s notice.

Ooma VoIP service plans

Plan
Cost per month
Usage limits
Video conferencing
Learn more

Ooma Office

$19.95/userLowerNo

Ooma Office Pro

$24.95/userHigherYes
Ooma Office Pro+$29.95/userHighestYes

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Plus, Ooma’s Pro plan comes with excellent video conferencing. One notable feature is the dual screen sharing. Two people can share their screens at the same time, rather than trading back and forth. And Ooma’s app includes a dashboard that shows all your meetings at a glance, so you can more easily manage your video conferencing.

With those kinds of thoughtful extra features, we like Ooma best for remote conferencing needs.

Nextiva: Best customer reviews

Nextiva
Nextiva
4.5 out of 5 stars
4.5
Starts at
$18.95
/mo

Want a tip from other business owners? Give Nextiva a try. It has the best customer reviews of any popular business VoIP service.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

While most business VoIP providers get less than 4 (out of 5) stars on Trustpilot, Nextiva gets 4.6.1 Nextiva even gets 3.7 (out of 5) stars on its Better Business Bureau profile (where customers are notoriously harsher).2 In other words, Nextiva customers are pretty happy with their Nextiva phone service. If you trust what they have to say, there’s a good chance you’ll like Nextiva too.

Nextiva VoIP service plans

Plan
Cost per month (annual billing)
Cost per month (monthly billing)
Video abilities
Learn more

Essential

$18.95/user$25.95/userPeer-to-peer calling

Professional

$22.95/user$30.95/userConferencing w/ 250 participants

Enterprise

$32.95/user$40.95/userConferencing w/ unlimited participants

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

And you’ll be happy to know that some of those positive reviews come from businesses making the switch to remote work (because of the last two years of chaos). Those customers (and others) report that Nextiva has excellent customer service, feels easy to use, and has made remote communication a cinch. Oh, and they like the competitive plan pricing too.

With hundreds of happy business owners on its side, Nextiva is a great choice for your remote-working team.

Grasshopper: Best mobile apps

Grasshopper
Grasshopper
4 out of 5 stars
4.0
Starts at
$26.00
/mo

If you expect your remote employees to use VoIP mostly through their cell phones (rather than desk phones or desktops), then we suggest looking at Grasshopper.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

We’ve named Grasshopper one of the best mobile VoIP providers for business, in large part because of its stellar mobile apps. Both its Android app and its iOS app have great ratings from users (4.2 out of 5 and 4.7 out of 5, respectively), with thousands of reviews each.3,4 Those are much better ratings than other VoIP phone service apps get.

Grasshopper VoIP service plans

Plan
Cost per month (annual billing)
Cost per month (monthly billing)
Phone numbers/extensions
Learn more

Solo

$26.00$29.001 no./3 ext.

Partner

$44.00$49.003 no./6 ext.

Small Business

$80.00$89.005 no./unlimited ext.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Customers like that Grasshopper’s app feels easy to use and offers lots of customizability―perfect for your remote workforce. For example, Grasshopper lets you customize different ring rules for each extension. That means your East Coast employees can send calls to voicemail while your West Coast workers keep taking calls. And with Grasshopper’s user-friendly interface, creating those rules should be easy.

So if your average remote employee is going to reach for their mobile phone instead of a deskphone, Grasshopper and its great mobile apps might be just the service for you.

8x8: Best budget option

8 by 8 logo
Grasshopper
4 out of 5 stars
4.0
Starts at
$15.00

The low-cost 8x8 Express plan gives you voice, video, and messaging, so your remote team can keep in touch whatever way works best.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Want to cut costs without cutting corners? 8x8 can help.

8x8 is our top pick for the cheapest VoIP phone services for business, since it offers an excellent combination of low plan prices and features. To be clear, 8x8 isn’t the cheapest option out there―but for a couple bucks more a month, 8x8 packs in a lot more features than other budget VoIP options. (And unlike other budget VoIP options, 8x8 doesn’t limit you to a handful of remote employees.)

8x8 VoIP service plans

Plan
Cost per month
Unlimited calling
Learn more

8x8 Express

$15.00/userUS & Canada

X2

$24.00/user14 countries

X4

$44.00/user47 countries

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

You also get unlimited calling in both the United States and Canada, allowing very spread out employees and customers to stay in touch for cheap. 8x8 even gives you some of the best VoIP features, like an auto-attendant and call routing rules.

For phone service that’s great for remote communication and your budget, give 8x8 a go.

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Honorable mention VoIP service for home

Compare Honorable mention VoIP providers for remote teams

Google Voice

Google Voice Logo
Google Voice
4 out of 5 stars
4.0
Starts at
$10.00
/mo

If your remote workforce already runs on Google Workspace apps, you might want to double-down on Google and get VoIP through Google Voice.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

For small teams (10 employees or fewer), Google Voice is super affordable―just $10 per user. If only one person is using the service, it is free! Larger teams of course will have to pay more (but still get competitive pricing). Either way, Google Voice will play nicely with all your Google Workspace apps, work from your desktop or mobile device, and give you free calling in the US and Canada. Higher-tier plans also get you features like ring groups and reporting.

So though it’s not the most-feature rich phone service out there, Google Voice can work well for your Google-loving remote business.

Vonage

Vonage
Vonage
4 out of 5 stars
4.0
Starts at
$19.99
/mo

Have a growing business? Vonage has what it takes to grow with your business (and its communication needs).

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Vonage offers competitively priced plans, whether you have 1 employee or 100. For smaller businesses, it offers cheap plans with essential calling, texting, and messaging. But for bigger businesses, it offers advanced VoIP features (like software integrations and call groups), plus lots of add-ons to make your service more powerful. Vonage even offers a huge variety of desk phones, if you’d prefer a more traditional phone system for your office workers.

All that makes Vonage a good VoIP provider for growing businesses at any size.

GoToConnect

Go To Connect Logo
GoToConnect
4 out of 5 stars
4.0
Starts at
$24.00
/mo

GoToConnect keeps its VoIP service simple, with just one plan that includes loads of features.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Your GoToConnect phone service will come with excellent call management features (like call routing), conferencing features (like big video meetings), and even call center features (like call announcements). Other VoIP providers often put these features on higher-tier plans, but GoToConnect includes all the goodies in one plan, no matter the size of your organization.

That means that GoToConnect gives you a lot of features at a fair price―making it a perfect one-stop-shop for your communication needs.

Read GoToConnect review. 

Mitel

Mitel Logo
Mitel
4 out of 5 stars
4.0

Monthly cost starting at $25.49

The thing we like about Mitel? It encourages you to mix and match your VoIP plans to create the perfect package for your remote workforce.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

If, for example, you think most of your team needs only basic communication features, you can put them all on the cheapest plan. But if you’ve got some managers that need more conferencing features, or you want your sales team to have CRM integrations, you can put them on pricier, more feature-rich plans.

Mitel lets you give each employee the features they need―without breaking your budget.

FusionConnect

fusion connect logo
FusionConnect
4 out of 5 stars
4.0
Starts at
$14.95
/mo

FusionConnect doesn’t offer all the plan choices some VoIP providers do, but it does offer top-notch customer service.

Data as of 12/9/22. Offers and availability may vary by location and are subject to change.

Like many other VoIP companies, FusionConnect has 24/7 customer service, letting you get help day or night. (A helpful thing when your team is spread across time zones.) But FusionConnect also offers free training and a huge resource library, meaning each employee will have all the resources they need to get up to speed on your new VoIP system.

If that kind of customer support appeals to you, then FusionConnect is a great choice for your business phone system.

The takeaway

As flexible work arrangements become more popular, VoIP makes an ideal phone system for most businesses. Since VoIp can follow your remote team member wherever they go, it allows for more flexibility without a loss in productivity.

Luckily, you’ve got lots of options for VoIP phone systems. So whether you’ve got an entire team working remotely, just a handful of employees, whether you need lots of advanced features or just basic communication tools, and whether you’ve got a big budget or a small one, we’ve found a VoIP provider that can work for you.

Want your employees to use their personal devices to use your new VoIP system? Learn more about creating a BYOD policy for business.

Related content

Remote VoIP FAQ

What is considered a remote employee?

Your business may have a specific definition for remote workers, but the term can apply to any employee that works at least part-time from an out-of-office location―whether that’s Starbucks, a work site, or the comfort of their own home.

How do I support a remote employee?

You can support remote employees in lots of ways, but one of the best ways is to stay in communication with them―and to make it easy for them to do the same.

That’s where a virtual phone system (VoIP) can come in handy. It makes it easy for your remote worker to stay in touch without using their personal phone number.

How do I set up a work phone at home?

If you’re using a VoIP phone system, you can seamlessly set up your work phone number at home. Just grab a compatible device―like a desktop computer, tablet, or mobile phone―and download your VoIP provider’s app. From there, you’ll just have to provide a few login details to connect.

If you prefer a desk phone, you can still use an IP phone (a VoIP-compatible desk phone) to set up your work phone number at home. You’ll probably want to follow instructions for your specific phone model.

What is the best office phone system?

For most modern offices with an internet connection, a VoIP system offers the best combination of pricing and features. Plus, VoIP is ultra flexible and mobile, unlike traditional office phone systems.

Still, VoIP isn’t right for every business. We’ve got a guide to small-business phone systems if you’d like to see some other options.

Methodology

We carefully analyzed each brand's overall value for the money, ease-of-use, scalability for growing workforces, and mobile app availability, among other factors.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Sources

  1. Trustpilot, “Nextiva." Accessed December 9, 2022.
  2. Better Business Bureau, "Nextiva." Accessed December 9, 2022.
  3. Google Play, “Grasshopper." Accessed December 9, 2022.
  4. Apple, “Grasshopper.” Accessed December 9, 2022.
Chloe Goodshore
Written by
Chloe Goodshore
Chloe covers business financing and loans for Business.org. She has worked with many small businesses over the past 10 years, from video game stores to law firms. Those years watching frustrated business owners try to sift through their many options gave her a passion for breaking down complex business topics. She wants to help business owners spend less time agonizing over their businesses so they can spend more time running them.
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