Each Vonage plan includes these key VoIP features:
- Unlimited calls and text
- Team messaging
- Customer service support
The Vonage VoIP phone model is built on making business communications as seamless as possible by offering three calling plans: Mobile, Premium, and Advanced.
While Vonage offers a comprehensive plan price breakdown, each plan can be tailored according to your business’s size and number of employees. You can also add the right hardware and additional features to support your VoIP, but that will cost extra (for example, a toll-free number).
If you run into problems, Vonage provides customer support with phone and live chat options. The Vonage site also has additional resources, such as webinars, guides, infographics, and user case studies.
For small businesses or those that are just starting out with VoIP, the Mobile plan offers basic VoIP features such as unlimited text, calls, and team messaging. There is also a Vonage App Center that enables you to purchase products and third-party software. This plan is great for people on the go, but not for people who want traditional desk phones—those aren’t included in the subscription.
For businesses that use desktop, mobile, and IP desk phones, the Premium plan is for you. It enables you to connect your VoIP system with software such as customer relationship management (CRM) tools. This offering is suitable if you have branches in different states or international offices.
This plan offers a white-glove set up to get your VoIP system up and running quickly. In addition to all the features in the Premium offering, the Advanced plan includes on-demand call recording for up to 15 hours, call group, and visual voicemail. All things considered, it may be worth paying a little extra to get the Advanced plan for email, live chat, and phone support.