Zenefits vs. Gusto Payroll 2021

We spent weeks carefully studying the differences between these two small-business payroll services to help you decide which is optimal for your situation.
Most features
Zenefits
Zenefits
4 out of 5 stars
4.0
Starting price:
$14.00/employee
/mo
  • Icon Pros  Dark
    Elaborate HR functions
  • Icon Pros  Dark
    User-friendly interface
  • Icon Pros  Dark
    Advanced analytics
Most affordable
Gusto
Gusto
4 out of 5 stars
4.0
Starting price:
$39.00 +$6.00/employee
/mo
  • Icon Pros  Dark
    Superior payroll features
  • Icon Pros  Dark
    Excellent educational resources
  • Icon Pros  Dark
    Very affordable

Both the Zenefits and Gusto payroll services specialize in delivering beautiful, user-friendly interfaces. The differences lie in each title’s target audience.

Zenefits excels in its human resource (HR) administration functions and impressive analytics. It’s quite expensive though, and it requires some basic administrative expertise.

Gusto, on the other hand, lacks HR prowess but makes up for it with a far lower price and elaborate educational resources.

So, which payroll service is right for your small business? Let’s find out.

Zenefits vs. Gusto: Table of contents

Compare Zenefits and Gusto payroll plans and pricing

Brand
Starting price (monthly)
Includes human resource functions
Full-service tax filing included
Time-tracking included
Get Started
Zenefits

Zenefits

$14.00/employee*Full-featured
Icon Yes  DarkYes
Icon Yes  DarkYes
Gusto

Gusto

$39.00 + $6.00/employeeLimited
Icon Yes  DarkYes
Only on Complete and Concierge plans

Data effective 8/23/21. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

*For payroll and HR functions combined (Zenefits requires a subscription to its core HR plan to use its payroll service.)

Best for human resources: Zenefits

Payroll and human resources (HR) obligations go hand-in-hand. And since you’ll likely depend on software to manage these duties, Zenefits takes the cake when it comes to this marriage of people and paychecks. In fact, the colorful platform is an HR solution first and foremost; payroll is merely an add-on.

So what makes Zenefits so beautifully suited for HR tasks? It includes nearly everything a small business needs, with many things automated to save time. For example, you can create a standardized onboarding process for new hires. This task list can populate with just a few clicks, saving you the trouble of manually handling paperwork and other documents.

Beyond onboarding, the platform has several other handy perks:

  • Richly detailed charts and reports
  • Employee self-service portal
  • Background checks
  • Elaborate time-tracking functions
  • Performance management tools

For comparison, Gusto includes some HR functions, but they’re minimal and inadequate. In short, you can’t use it for much beyond onboarding and basic time-tracking.

Zenefits is the far better option, but it isn’t perfect. The software title doesn’t offer any recruiting tools (much like Gusto), so you’re on your own when it comes to finding talented jobseekers.

Also, it’s undeniably expensive. Many competitors, such as Uzio and Zoho People, offer a similar array of features for single-digit prices per worker. Zenefits, on the other hand, soars to an above-average $21 per employee for its top tier plan—and that’s before adding on payroll for an additional $6 a worker.

Best mobile app: Zenefits

If you’re constantly on the move, then Zenefits is the better option for dealing paychecks from your smartphone or tablet. The user-friendly platform delivers a full-featured mobile app for both Android and iOS. And most importantly—it’s actually quite good.

The app’s user ratings on the Google Play Store and the Apple App Store average around 4.4 stars (out of 5).1,2 We agree with this assessment because business owners can use the app to execute many essential tasks, such as approving timecards and reviewing new-hire documents.

Although this is still a limited number of functions, the real magic is reserved for employees. Your staff will have everything they need at their fingertips. Paystubs, performance reviews, benefits information, and time-off requests, among other perks, are all locked and loaded in the app.

On the other hand, Gusto only serves up its Wallet mobile app. This tool is chiefly used to offer cash management accounts and access to paystubs for employees. But it offers few other functions for employees. Plus, it lacks productive functions for business owners that need to cut paychecks on the go.

Best for beginners: Gusto

Let’s say you’ve never signed a paycheck before. Or perhaps your employees are pushing back on a specific policy at your business, and you’re not sure how to respond. In either case, Gusto is the best choice to help guide you down the right path.

That’s because Gusto is bursting with educational materials galore. Its Talk Shop blog is constantly updated with straightforward HR advice written from a practical, real-life perspective. The platform also dishes out handy tax and payroll calculators, easy-to-understand g uidebooks, and a personalized onboarding process. Zenefits, for comparison, offers few educational resources beyond documentation on using its software.

We’re not done yet, though. Gusto also offers unlimited access to certified HR professionals on its top-tier Concierge plan. This means you can ask as many questions as you need regarding personnel administration and payroll, ranging from basic topics to more complex ones.

And although both payroll contenders offer expert assistance, Gusto charges far less for this perk: only $12 a worker plus $149 flat monthly for its Concierge package.

For comparison, Zenefits charges a minimum of $16 a worker monthly for its entry-level software plus HR support—and that’s not including the additional $6 per employee for payroll.

Combine all these graceful perks with Gusto’s colorful, jargon-free user interface, and you’ve got a payroll service tailor-made for people with no administrative background.

Most affordable: Gusto

We can’t emphasize it enough: Zenefits is expensive and not suitable for businesses only needing a payroll service without HR features. That’s because you must subscribe to the platform’s core HR package before you can add on payroll—no exceptions.

Gusto, on the other hand, has no hidden mandates, making it far more affordable if you primarily want payroll. Let’s compare monthly costs for each platform’s entry-level plans.

Brand
5 employees
20 employees
50 employees
100 employees
Get Started
Zenefits - Essentials plan, with payroll*$70.00$280.00$700.00$1,400.00
Gusto - Core plan**$69.00$159.00$339.00$639.00

Data effective 8/23/21. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

*Essentials costs $8/employee/month, plus $6/employee/month for payroll. Combined total is $14/employee/month.

**Core costs $39 flat plus $6/employee, monthly. Includes payroll at no extra cost.

Clearly, if you have 20 or more employees, you’ll save around 50% or more with Gusto.

Gusto’s affordability extends to its health insurance benefits, too. Specifically, the platform supports health reimbursement arrangements (HRA) on all plans. This money-saving strategy offers employees the freedom to pursue their own health care options while cutting out extra costs for business owners.

Meanwhile, Zenefits doesn’t handle HRAs. It supported this benefit in the past but no longer offers it to new s ubscribers. This makes Gusto the only option between the two contenders if you insist on offering HRAs.

Bottom line, if you primarily need a comprehensive payroll service and you’re not concerned about HR support, then Gusto will save you boatloads of cash over Zenefits—hands down.

Megaphone
What’s a health reimbursement arrangement (HRA)?

A health reimbursement arrangement (HRA) allows employers to reimburse workers for actual medical expenses (including insurance premiums) using tax-deductible funds. This strategy replaces a traditional pre-determined menu of health care plans. HRAs can help businesses save money by trimming excess costs and reducing administrative responsibilities.

Tired of payroll? Gusto handles payroll taxes and more

With unlimited payroll runs and automatic tax filing, Gusto helps small-business owners worry less about payroll and put more time into growing their business.

  • Get automatic payroll tax filing, including end-of-year tax forms
  • Manage workers compensation insurance
  • Track paid time off, sick leave, and holiday pay

The takeaway

If you need a user-friendly standalone payroll service that makes cutting paychecks a breeze, opt for Gusto. You won’t have elaborate human resource functions or an adequate mobile app for employer needs, though. But not to worry: Gusto is far cheaper than Zenefits while offering many similar perks.

On the other hand, Zenefits offers more than enough HR solutions, along with a highly-rated mobile app that will please both employers and staff alike. It won’t carefully hold your hand through complex topics like Gusto, though. Also, you’ll pay far more than Gusto, so it’s not ideal for cash-strapped businesses.

Want to shop around before committing to a payroll service? Check out our list of the best payroll software for small businesses.

Related content

Zenefits vs. Gusto payroll FAQ

How does Gusto compare to Zenefits?

Gusto is better than Zenefits if you need a solid, standalone payroll service that will gently teach you the complex world of personnel administration. That’s because Gusto focuses more on payroll than HR processes. Plus, it offers an abundance of educational resources and training, whereas Zenefits offers minimal learning experiences.

Is Gusto the same as Zenefits?

No. Gusto and Zenefits are two separate companies. Gusto focuses more on payroll, while Zenefits offers human resources administration software that includes an optional payroll add-on. Both platforms emphasize user-friendliness while appealing squarely to small businesses needing a simple solution for administrative obligations.

Who are Zenefits’ competitors?

Zenefits’ competitors generally target small businesses, offer both payroll and HR functions, and emphasize user-friendly interfaces. Other than Gusto, some example alternatives include Uzio, Zoho People, and Patriot Software.

Best Small Business Payroll Software
Gusto
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Paychex
Best for growth
4 out of 5 stars
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OnPay
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ADP
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SurePayroll
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Learn more about our top brands.

Why should I choose Zenefits?

You should choose Zenefits if you oversee a small business and you need both human resource and payroll functions in one convenient software suite. You’ll need a working knowledge of personnel administration, though, since the platform only offers a limited number of educational resources.

Methodology

We compared each platform’s suitability for small businesses, user-friendliness, value for the money, educational resources, and appeal for people without extensive administrative expertise, among other factors.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Sources

  1. Google, “Zenefits - Apps on Google Play.” Accessed August 24, 2021.
  2. Apple Inc., “Zenefits on the App Store.” Accessed August 24, 2021.
  3.  
Ian Agar
Written by
Ian Agar
Ian covers human resource administration at Business.org. His expertise stems from his four years as a military HR generalist in the U.S. Coast Guard, where he held the title of yeoman and became an Oracle Peoplesoft maestro. Ian also owned an ecommerce small business for over three years and holds a bachelor’s degree in psychology. He was previously a venture capital reporter at PitchBook Data, and his work can be seen on Seeking Alpha, The Motley Fool, and Yahoo! Finance.
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