SurePayroll Review 2021

We spent hours assessing SurePayroll's plans, prices, customer service, user reviews, overall usability, and HR and payroll features to bring you a comprehensive review.
Best customer service
SurePayroll
SurePayroll
3.4 out of 5 stars
3.4
  • Check
    Starting at $19.99/mo. + $4.00/payee
  • Check
    Automatic payroll runs
  • Check
    Extended customer service hours
  • X
    Four-day payroll processing with self-service plan
Plan name
Starting monthly price
Get started
Self-Service$19.99 + $4.00/payee
Full-Service$29.99 + $5.00/payee

Data as of 11/23/21. Offers and availability may vary by location and are subject to change.

The bottom line: SurePayroll is a straightforward, streamlined payroll service for small businesses with fewer than 100 employees. While SurePayroll doesn't have the hefty HR administration as competitors like ADP and Paychex, its optional health benefits, workers compensation insurance, and retirement plans work perfectly for the smallest of small businesses. Additionally, SurePayroll's self-service plan is one of the more affordable payroll options for business owners who prefer running payroll by hand. 

If you prefer a payroll solution with more benefits options, comprehensive HR administration, or additional employee pay options, SurePayroll will likely be too simplistic for you. But if you're looking for the streamlined basics with plenty of customer support, SurePayroll should do the job perfectly.

Pros
Pro Bullet Affordable self-service and full-service plans
Pro Bullet Automatic payroll runs and new hire reporting
Pro Bullet Multi-state tax filing (addt'l fee)
Pro Bullet Live customer service via chat, phone, and email
Cons
Con Bullet Extra fees for time tracking and accounting software integration
Con Bullet Four-day direct deposit with cheapest plan
Con Bullet Only one employee pay option (direct deposit)

SurePayroll review: Table of contents

Money
SurePayroll's savings and discounts

SurePayroll doesn't typically offer huge discounts, though you should check the site during the end of the year and tax filing season for potential sales. Additionally, most payroll service providers offer a 14- or 30-day free trial, but all new customers can try SurePayroll free for two months. 

SurePayroll plans and pricing

Plan name
Starting price per month
Automatic payroll tax filing
Direct deposit processing times
Get started
Self-Service $19.99 + $4.00/payee
Icon No  DarkNo

4 days

Full-Service

$29.99 + $5.00/payee

Icon Yes  DarkYes

2 days

Data as of 11/23/21. Offers and availability may vary by location and are subject to change.

SurePayroll's key features

Affordable pricing

At just under $20 a month, SurePayroll's self-service plan is one of the cheapest out there. And at slightly below $30 a month, SurePayroll's full-service plan is at the lower ending of the pricing spectrum as well.

By comparison, Gusto, our favorite payroll provider, starts at $39 a month with $6 per payee fee—which is slightly above the average, but not by much. 

 

Customer service

One of SurePayroll’s biggest perks is its US-based customer service, which runs six days a week with extended evening hours. You can reach SurePayroll’s customer support team Monday through Friday, from 7 a.m. to 8 p.m. central time, or Saturdays, from 9 a.m. to 1 p.m. central time.

SurePayroll also has an A+ rating with the Better Business Bureau (BBB) and fewer than 50 BBB-registered customer complaints—which is pretty good for a business as big as SurePayroll.1

Customer service is an area where a lot of payroll companies struggle (perhaps, most famously, QuickBooks and ADP). So if fast, helpful, US-based customer service is important to you, you might want to give SurePayroll’s small-business payroll team some extra consideration.

Best Small Business Payroll Software
Gusto
Best overall
4 out of 5 stars
4.0
Paychex
Best for growth
4 out of 5 stars
4.0
OnPay
Best for new employers
4 out of 5 stars
4.0
ADP
Best Payroll + HR packages
3.5 out of 5 stars
3.5
SurePayroll
Best customer service
3.4 out of 5 stars
3.4
Learn more about our top brands.

Straightforward HR features and employee benefits

SurePayroll doesn't offer as many employee benefits as Gusto or OnPay. And while its full-service plan includes help from an HR advisor, SurePayroll doesn't have the in-depth HR resource library of ADP or Paychex.

But the smallest of small businesses—SurePayroll’s target audience—don’t usually need the sheer amount of perks other providers offer. Instead, they need the straightforward basics at an affordable price, which is exactly what SurePayroll offers:

  • Workers compensation coverage
  • 401(k) retirement plans
  • Health insurance coverage

Employers can also take advantage of HR-adjacent features like pre-employment screening and automatic new hire reporting.

SurePayroll vs. top competitors

Brand name
Starting monthly price
Payroll tax administration
Health insurance add-ons
Get started
SurePayroll

SurePayroll

$19.99 + $4.00/payee
Icon Yes  DarkYes (full-service plan only)
Icon Yes  DarkYes
Gusto

Gusto

$39.00 + $6.00/payee
Icon Yes  DarkYes
Icon Yes  DarkYes
OnPay

OnPay

$36.00 + $4.00/payee
Icon Yes  DarkYes
Icon Yes  DarkYes
Wave Payroll logo

Wave Payroll

$20.00 + $6.00/payee
Icon Yes  DarkYes
Icon No  DarkNo
Patriot Software

Patriot Payroll

$10.00 + $4.00/payee
Icon Yes  DarkYes
Icon No  DarkNo

Data as of 11/23/21. Offers and availability may vary by location and are subject to change.

SurePayroll's key drawbacks

SurePayroll integrates with all the most popular accounting software options, including QuickBooks Online. Unfortunately, that integration costs an additional monthly fee, as does integrating SurePayroll with time-tracking software. 

SurePayroll is far from the only payroll provider to not offer free accounting software integration—Paychex, for instance, only includes accounting software integration with its most expensive plan, for instance. But if free accounting software integration is a must for you, Gusto, OnPay, and QuickBooks Payroll (if you use QuickBooks Online) are better choices.

Additionally, SurePayroll's self-service plan has some notable drawbacks, such as four-day direct deposit (the full-service plan includes two-day direct deposit). Four-day payroll isn't a huge deal if you're on top of payroll scheduling, especially if you use SurePayroll's autopilot feature to run payroll on a set schedule. Still, it's a long waiting period, and it doesn't give you a lot of leeway if you forget to run payroll on time.

Find Your Money—and Keep More of It

With plans starting at $15 a month, FreshBooks is well-suited for freelancers, solopreneurs, and small-business owners alike.

  • Track time and expenses
  • Create custom invoices
  • Accept online payments

SurePayroll’s additional features

We've already mentioned that SurePayroll has an autopilot feature—but since automated, scheduled payroll runs still aren't the norm for payroll software, we wanted to hit on it again. Missing a payroll deadline can have major consequences for your employees, and we like that SurePayroll's scheduling option helps minimize chances of a scheduling-based payroll error. 

SurePayroll has a few other unique perks that also help business owners save time and minimize processing problems. Most importantly, it includes state and local tax filing (many payroll providers leave off the local part). 

You can also use SurePayroll to file taxes in multiple states, though you'll pay an additional fee of $9.99. (Note that the fee isn't per state but is instead a flat rate, which is fairly rare in the payroll software playing field. Most providers who charge for multi-state filing charge per state.) 

Finally, small businesses with the full-service plan have access to their own HR advisor who can help ensure the business is meeting all of its HR requirements.

 

The takeaway

If you have fewer than 100 employees and need simple, streamlined small-business payroll software with a few key benefit add-ons, SurePayroll might just be made for you.

On the other hand, if you want more expansive payroll features (such as wage garnishment) or in-depth benefit options, a provider like Gusto or ADP could be better for you.

Not sure if SurePayroll fits the bill? See our best payroll software article to explore more good options for small-business owners.

SurePayroll FAQ

Can accountants use SurePayroll?

SurePayroll was built for small businesses—and those include accounting, bookkeeping, and human resources firms that work on payroll for other companies. Additionally, SurePayroll partners with accountants to resell its software. If you’re an accountant, bookkeeper, or HR firm who provides outsourced payroll services to small businesses, you can reach out to SurePayroll’s accountants to learn more.

Does SurePayroll have a payroll calculator?

Yes. Even if you don’t have a SurePayroll account, you can use SurePayroll’s calculator to calculate net wages for your hourly employees. (And if you want a second calculator option, we’ve got a paycheck calculator too.)

Does SurePayroll offer nanny payroll?

Because nanny payroll is pretty different from typical small-business payroll, SurePayroll offers a nanny payroll plan specific to household employers. If you employ a nanny (or other household employees, like house cleaners), you’re responsible for filing new-hire paperwork with the state and local governments, withdrawing payroll taxes, and submitting year-end tax forms—all of which can seem overwhelming to a parent who’s never hired an employee before.

Do I need to wait until the next fiscal year to switch to SurePayroll?

No. You can change payroll service providers any time of the year.

Methodology

To evaluate SurePayroll and assign it a star rating, we looked at several key factors: 

  • Payroll and HR features
  • Number of plans
  • Starting price
  • User-friendliness and accessibility, including mobile app access
  • Customer service hours
  • Customer service reputation

We also considered our accounting and payroll expert's opinion when creating our star rating.

Star ratings are reviewed frequently and subject to change.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Sources
1. Better Business Bureau, "SurePayroll." Accessed November 23, 2021.

Kylie McQuarrie
Written by
Kylie McQuarrie
Kylie McQuarrie has been writing for and about small businesses since 2014. Prior to writing full-time, she worked with a variety of small-business owners (from freelance writers to real-estate solopreneurs), which gave her a front-row look at small-business owners' struggles, frustrations, and successes. Currently, she’s Business.org’s accounting and payroll staff writer. Her work has been featured on SCORE.org, G2, and Fairygodboss, among others.
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