Key systems and PBX systems have long offered businesses a way to handle calls. But you might have a hard time knowing which type of telephone system would serve your business better. After all, both a PBX system and a key system can take, make, and transfer calls. Both can juggle lines and extensions. They seem to have a lot in common.
And honestly, you’re not wrong to feel that way―especially in 2021, when the line between a key phone system and a PBX phone system has become more of a faint squiggle.
We’re here to clear things up. We’ll explain what a key system is, what a PBX system is, and how the two compare―both historically and modernly. (And we’ll point you toward an alternative business phone system.)