Modems, fax machines and other communication devices can be connected to a PBX. Because lines are shared, not dedicated to each user, a PBX phone system is a cost effective communication solution for most small business. A PBX system offers the same features a Key System does, plus dozens more. In fact, one of the main benefits of a PBX system over a Key System is it flexibility and wealth of automated features that can be configured to meet the unique needs of your small business. Plus, individual lines can have different functions to serve each employ best.
Compared to a Key System, PBX is much more scalable. As you develop and grow your small business, PBX can be reconfigured to meet its changing needs. In fact, a PBX system can accommodate hundreds of phone lines. Similar to a Key System only larger, a PBX system demands a cabinet of electronic equipment. Just like a Key System, a technician must install your PBX system and all internal and external phone lines must be connected to it.
A PBX system will be higher in cost than a Key System, but the flexibility and options you gain with PBX could be well worth the added expense. PBX systems can be on-premise or hosted. Using a hosted or virtual PBX configuration has its pros and cons, but generally you’ll enjoy a cost savings by using hosted PBX because you don’t purchase the phone equipment.