US Bank has a 1.8 (out of 5) on Trustpilot and a 3.2 (also out of 5) on Bank Branch Locator.1,2 While neither of those scores are anything to write home about, they’re better than what other big traditional banks have.
Most of the bad reviews complain about poor customer service, with customers complaining that it took many calls to solve their problems—or that they never solved their problems at all. A few customers also complain about overdraft fees, arguing that they were charged fees because of errors on US Bank’s part.
The good reviews praised US Bank’s staff and their helpfulness in solving customer problems. As with all traditional banks, we suspect your experience will largely depend on who’s employed at your local branch.
We do want to note that we saw a couple reviews claiming that US Bank is illegally scamming people, but there were no details, so it’s hard to know how legitimate those accusations are.
For what it’s worth, US Bank has an A- rating with the Better Business Bureau.3 While it has faced some government action in recent years, those charges had to do with not doing enough to prevent money laundering—nothing about scamming customers.
Overall, customers seem to like US Bank more than most traditional banks. So while it’s not perfect, you can definitely do worse.