It’s actually hard to get a good idea of what Flagstar business customers think about the bank.
See, Flagstar actually has decent reviews on Trustpilot and Bank Branch Locator―and 3.3 and 3.4 out of 5, respectively.1, 2 (Those are pretty good scores for a traditional bank.) But while those scores come from a few dozen customer ratings, only a handful of people left actual reviews.
One of those reviews is very positive, praising Flagstar’s great customer service. The other four skew negative, with complaints about things like Flagstar charging fees for payments by phone or troubles with a Flagstar mortgage loan.
And speaking of mortgage loans, those come up a lot on Flagstar’s Better Business Bureau profile, where it earns 1 out of 5 stars (which is pretty comparable to other banks).3 Almost all of the customer complaints there are about mortgage experiences, with just a few reviews saying Flagstar has poor customer service generally.
In other words, there’s not much from Flagstar bank account customers―much less business bank account customers.
But honestly, you might take that as a good sign. After all, it means those customers aren’t up in arms about common banking issues (like excess fee charges). So we think there’s a pretty good chance you’ll have a decent experience with Flagstar business banking.