We’ve given you our take on BMO. But what do BMO’s customers have to say about their experiences?
Not a lot of good things, unfortunately.
On Bank Branch Locator, BMO Harris earns a 2.7 out of 5.1 Mostly, you’ll find complaints about specific bank tellers and bad customer service (especially over the phone) at specific branches―though we did some positive reviews of specific branches and employees.
We found even worse BMO Harris Bank reviews on its Better Business Bureau profile (which, to be fair, is true of most businesses), where it earned a 1.06 out of 5.2 Again, it’s lots of customers complaining about poor customer service and how it can take a long time (weeks!) to get issues resolved.
What’s the takeaway here? Well, while we’d like to see more positive reviews, BMO Harris Bank reviews look a lot like the reviews you see for other traditional banks. Those numbers, while low, aren’t much lower than the ratings other banks get. And we didn’t see any particular red flags―just the mediocre customer service that, honestly, we’ve come to expect from lots of banks.
So while BMO Harris may not offer the banking experience of your dreams, it probably isn’t much worse than other traditional banks you’ve dealt with.