Lightspeed POS Review 2021

We examined Lightspeed in detail by looking for essential features and top small business use cases. We also analyzed user review data to confirm our research and findings.
Lightspeed
lightspeed logo
Lightspeed
4.5 out of 5 stars
4.5
  • Starting at $59.00 per month
  • Check
    Compliant in over 100 countries
  • Check
    Specific features for over 25 business types
  • Check
    Overwhelmingly positive user reviews online
  • X
    Slightly obtuse pricing system

Lightspeed is one of the best point-of-sale systems on the market today. Not only does it have all the essential features we’ve come to expect from modern POS providers, it lets you take those features around the globe.

But you don’t have to take them around the globe if you don’t want to. Wherever you decide to use Lightspeed, it will provide a top-quality POS experience. And we’re not the only ones saying this. Almost all users online are saying it as well.

Lightspeed plans and pricing

Plans
Monthly fee
Processing costs
See Plans
Restaurant POSStarting at $59.002.6% + $0.10
Retail POS: Lean$69.002.6% + $0.10
Retail POS: Standard$119.002.6% + $0.10
Retail POS: Advanced$199.002.6% + $0.10
Golf POSPricing by quotePricing by quote

Data effective 11/16/21. At publishing time, pricing and offerings are current but subject to change. Offers may not be available in all areas.

Lightspeed has three business pricing categories:

  1. Restaurant
  2. Retail
  3. Golf

Each has its own pricing structure. With restaurant POS pricing, your base cost is $59 per month with each additional register costing $34 per month. Additionally, you can add either standard ($12 per month) or premium ($39 per month) add-ons to your point-of-sale system.

With retail POS pricing, you have the three standard plans listed above with each additional register costing $29 per month. Each plan comes with different features that will be spelled out below:

Retail POS PlanLeanStandardAdvanced
Price$69.00$119.00$199.00
Cloud-based POS platform
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Payment processing
Icon Yes  DarkYes
Icon Yes  DarkYes
Icon Yes  DarkYes
Accounting
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
eCommerce
Icon No  DarkNo
Icon Yes  DarkYes
Icon Yes  DarkYes
Omnichannel loyalty
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Analytics
Icon No  DarkNo
Icon No  DarkNo
Icon Yes  DarkYes
Learn more

Finally, with golf POS pricing there is no standard rate. Each golf course will be assessed individually and pricing will be determined.

This brand is best for worldwide POS

Lightspeed is amazing for worldwide POS as it works in over 100 countries. That said, you don’t have to be a worldwide business for Lightspeed to be a great option for you. But, for businesses that do need a unified system to run operations across the globe, there’s nothing quite like Lightspeed.

Pros and cons

Pros
Pro Bullet Compliant in over 100 countries
Pro Bullet Specific features for over 25 business types
Pro Bullet Overwhelmingly positive user reviews online
Cons
Con Bullet Restaurant pricing could be improved
Con Bullet No Quickbooks integration

Pros explained

The fact that Lightspeed can be used in over 100 countries is astonishing. There are so many factors that make international payment processing tricky. So tricky that, until recently, it was almost impossible to process payments using the same POS system in multiple countries.

It’s also quite nice that Lightspeed has designed its services around specific types of businesses. We’ll go into more detail later on what those businesses are, but Lightspeed’s focus on said industries gives it a competitive advantage over providers that are going for a more general audience.

Finally, it’s a relief to know that almost all Lightspeed users have good things to say about the service. Many extol its easy-to-use interface and reliable hardware. That makes it easy for us to recommend Lightspeed to you as a top-tier POS provider.

Cons explained

We don’t love the way Lightspeed has structured its restaurant pricing. While it’s nice to only pay for the add-ons you use, it would be nice if they spelled out some kind of deal for customers based on the number of add-ons they purchase.

If your first add-on is $10, your next one could be $8 then $6 and so on. That would make the service more affordable and desirable than it already is.

Probably the biggest disappointment with Lightspeed, however, is the fact that it hasn’t created a good Quickbooks integration. Although there are third-party integrations available, none are well-liked. So, if you’re currently using Quickbooks, you may have to jump through a few hoops or change accounting providers if you decide to go with Lightspeed.

Ready for a better point-of-sale system?

Square is the best free point-of-sale system on the market. From invoicing to inventory tracking, Square gives you all the features you need to boost your POS experience.

Key features

Lightspeed has some amazing features that set it apart from the competition. In this section we’ll dive into what those features are and what makes them useful for your small business.

Specific features for over 25 industries

Lightspeed has designed services for a few different business types in three categories:

CategoryRetailRestaurantGolf
Business types supportedApparel, bike, CBD, electronics, gift store, health, home decor, jewelry, liquor, pet, sporting goods, toys, vape, and moreBar, cafe, full service, hotel, quick service, and moreMulticourse, municipal, private, public, resorts, semiprivate, and more

Being able to get features for these specific types of business is a luxury. While there are POS systems that cater to businesses with even more specificity, Lightspeed walks the line of being both personalized and reaching a lot of different business types.

This is great because what Lightspeed has to offer is something we’d recommend to any business that can use the service.

Retail features

Lightspeed is a great solution for retailers. There’s so much it can do to help simplify and automate your retail process. Let’s take a look at some of the things Lightspeed can do:

  • Omnichannel selling. Sell stock from multiple locations online. Either direct customers to stores with desired inventory or let them order from you online.
  • Appointment booking. Take appointments over the phone or online then automatically send confirmation emails to reduce no-shows.
  • Google My Business management. Earn Google’s top spot online by managing ads with Lightspeed.
  • Gift card service. Offer gift cards that work online and in-store without having to pay extra fees or go through third-party partners.
  • Inventory management. Manage inventory for multiple suppliers, locations, and product catalogs at the same time.
  • Omnichannel rewards. Boost customer loyalty no matter where your customers shop with a loyalty program that works both online and in store.
  • Offer subscriptions. Lightspeed makes it easy to set up a subscription service online.
  • Retail reporting. Lightspeed offers over 50 different built-in retail reports.

All right, that’s a lot of features to take in, but what Lightspeed is helping you accomplish is quite simple. It’s making it easier than ever to own and operate an omnichannel retail hustle.  

Restaurant features

Lightspeed also offers some pretty detailed restaurant features. So let's take a look at all the ways it can automate and simplify your restaurant empire:

  • Order and pay at table. Customers can order and pay on their phones, minimizing physical contact and giving them the flexibility to order and pay when it’s most convenient. Customers can also order on their phones for pickup, dine-in, and delivery.
  • Table management. Easily open tabs, split checks, and manage customer payments.
  • Floor plan management. Move tables with ease and in accordance with distancing guidelines on your digital table manager. You can also easily make last-minute reservations.
  • Digital order integration. Take orders from apps like UberEats and Doordash to serve as many customers as possible. Then leverage reporting tools to see if said integrations are benefitting your business.
  • Take reservations online. Allow customers to easily reserve a table online, saving them the trouble of calling and your employees the hassle of answering the phone to take reservations during busy hours.
  • Manage multiple locations. Generate multi location reports and edit menus for all locations from one central software.

Lightspeed helps your restaurant adjust to modern needs and lets customers access you in their preferred way, whether that’s online, in-person, or over the phone.

Golf features

Lightspeed's final and most interesting bevy of features comes in the form of golf course management tools. If you own or are planning to own a golf course, it’s worth giving Lightspeed a look. It has some pretty unique features:

  • Tee sheet management. You can manage any course setup from 9 to 54 holes in addition to supporting play types like shotguns, crossovers and front/back nines. You can also easily reorganize tee times in just a few clicks.
  • Pro shop POS. Remember above when we spelled out all the awesome ways Lightspeed can manage and simplify your retail process? The same is true for your pro shop. And, best of all, your pro shop sales data is perfectly synchronized with your golf course POS.
  • Restaurant POS. Also, if your golf course also has a restaurant, all of Lightspeed’s restaurant tools are available to you as well. Plus, both restaurant and golf POS systems are integrated so you can follow your customers all the way from tee time to dinner time.
  • Online pro shop. Do you want to give customers even more ways to buy gear from your pro shop? Then simply put it online using Lightspeed’s shop builder.

Lightspeed is one of the most powerful and popular golf management platforms. If you own a course, there’s nothing that can offer you a more all-encompassing set of functionalities to keep your tee times on track, your pro shop selling merchandise, and your restaurant cooking meals.

Lightspeed POS FAQ

Is Lightspeed reliable?

Yes, Lightspeed is a reliable POS system. In fact, many reviews online praise Lightspeed for its reliability and easy-to-use software. Users love Lightspeed, and so do we.

Is Lightspeed a good POS system?

Yes, Lightspeed is one of the top POS systems on the market today. We have featured it as one of the top picks in our best POS systems article. It’s a POS system that brings modern functionality at a great price and without becoming bloated or confusing.

How does Lightspeed POS compare on costs?

Lightspeed is more expensive than one of its top competitors, Square. That said, Lightspeed brings a lot of expertise and functionality that Square doesn’t have. Lightspeed’s golf management tools and worldwide compliance make it a truly standout POS system.

Best POS Systems for Small Businesses
Square POS
Best POS system overall
Shopify POS
Best POS for retail
Revel Systems
Best loyalty program POS
Lightspeed
Best POS for inventory
Quickbooks POS
Easiest accounting POS
Learn more about our top brands.

The takeaway

Lightspeed should be at the top of your list of POS systems to check out. It’s one of the best POS systems we’ve ever reviewed and has a proven track record among its users. If your business fits in the retail, restaurant, or golf categories, we highly recommend giving Lightspeed a try.

If you’re still looking to compare your options, you may want to take a look at our top POS picks for 2021.

Related content

Methodology

We examined Lightspeed by looking for essential POS features needed in all modern systems. We also compared its pricing to other top providers on the market. We did an in-depth analysis examining the specific use cases Lightspeed addresses as a POS system and determined whether it measured up to other brands. Finally, we examined third-party user and professional reviews to confirm and validate our research.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Andrew Mosteller
Written by
Andrew Mosteller
For four years, Andrew has been writing copy to help business owners expand, manage, and advertise their unique brands. His upbringing in an entrepreneurial family nurtured a passion for small business at a young age. Andrew’s father, an equity fund manager, taught him the ins and outs of investment financing and owning and operating a successful business. Now he brings his expertise and experience to entrepreneurs as a regular contributor on Business.org.
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