Optimum Business Internet Review: 2021

Optimum is excellent for small businesses on a budget—but only if you're in New York, New Jersey, Pennsylvania, or Connecticut.
Best for Bargain Hunters
Optimum
3 out of 5 stars
3.0
  • Check
    Starting prices at $64.95/mo.
  • Check
    Speeds up to 1 Gig
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    Same-day service guarantee
  • X
    Availability limited to four states

Have you ever been so dismayed by the sheer number of options that you spent ages agonizing over a simple decision? Maybe it happened while staring down infinite cereal boxes at the grocery store, comparing dozens of interest rates for a new credit card—or trying to find the right high-speed internet plan for your small business.

Optimum takes the angst out of too many choices by offering four perfectly priced cable internet plans; sign up for your preferred speed and get right back to business as usual.

Optimum business internet plans

Plan
Starting price
Max download speed
Learn more
Secure Internet 300

$64.95/mo.

300 Mbps

Secure Internet 500

$104.95/mo.

500 Mbps

Secure Internet 700$154.95/mo.700 Mbps
Secure Internet 1 Gig

$234.95/mo.

940 Mbps

Data effective 12/14/20. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

Optimum business internet is a bargain for small businesses

There’s no shortage of high-speed, high-cost internet providers for business customers—so a cable internet provider that charges you under $100 a month for speeds over 100 Mbps is a rare prize. Unfortunately, Optimum’s fast, affordable internet has incredibly limited availability: you can only capitalize on its speeds and prices if your business is in certain counties in New Jersey, New York, and Connecticut.

Still, if you’re able to take advantage of Optimum’s cable bargains (and can’t access fiber from Optimum or another business internet provider), we recommend you do it.

Find the best internet providers in your area.

Things to consider about Optimum

In an industry that thrives on hidden fees, Optimum aims to do the opposite: its website is more up front about additional fees and pricing than many others (not saying we’re looking at you, CenturyLink and Comcast . . . but we’re kind of looking at you). With Optimum, you can easily find a list of monthly charges and service fees that other providers conveniently fail to discuss until you’ve placed your order.

Optimum’s 30-day money-back guarantee and lack of a cancellation fee also sets it apart from other internet service providers (ISPs), though you should make sure to read the fine print—Optimum Business Hosted Voice does come with a cancellation fee. But compared to other high-speed internet providers, Optimum should generally charge you less for canceling.

Strengths
Pro Bullet Affordable high-speed plans from 300 Mbps to 1 Gig
Pro Bullet 30-day money-back guarantee + no cancellation fee
Weaknesses
Con Bullet Extra cost for full customer service plans
Con Bullet Limited availability to the NY Metro area

Optimum Business Internet is affordable and straightforward

Optimum’s main selling point is its affordability. Paying less than $70 a month for internet speeds up to 300 Mbps is pretty great. Optimum is also reliable enough that the listed speed is essentially the speed you’re getting: the FCC reports that more than 90% of Optimum customers get median download speeds around 95% of the advertised download speed1—higher than almost every other provider.

Optimum business internet plans are fairly bare-bones, which can be a huge perk for business customers who don’t need much. If you simply need a website that lists your food truck menu, why pay to add on static IP addresses, cloud storage, data backup services, and top-tier customer service?

And remember, the plans you see here are the plans you’ll get—which is a good thing, especially if you’re sick of sorting through dozens of options with speeds that vary by only 50 or 100 Mbps.

More considerations: Free same-day tech support—but other perks cost extra

One downside to Optimum: while its plan speeds are low, a few optional features and services can jack up the price.

One downside to Optimum: while its plan speeds are low, a few optional features and services can jack up the price.

Like we said above, not everyone needs add-ons like static IP addresses, but if you host your own web servers, you do need at least one. And while Cox includes one free static IP address with its business internet plans, Optimum requires you to add them on. In monthly fees, one static IP address costs $20, five cost $30, and twenty-nine cost $75.

You can also pay extra for one of two Optimum business support plans: Business Premier Technical Support ($29.99 per month) and Business Premier Protection & Support ($36.99 per month). With the first plan, you get on-demand tech support for nearly all your tech, including smartphones and computers. With the second, Optimum will repair or replace your business devices when they break, regardless of their age or brand.

At the same time, Optimum’s free inclusions are helpful and shouldn’t be overlooked. Perks like McAfee® software, which protects your devices from viruses, and a same-day service guarantee—notably, the only same-day service guarantee in the ISP industry—help Optimum stand out as an affordable business internet solution.

Not sure which option will help you grow?

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Optimum FAQs

Does Optimum provide a router, or can you buy your own?

You could buy your own Optimum-compatible router, but you don’t need to: Optimum provides a smart router free of charge, so while you’ll pay $11.99 a month to rent the modem, the router is bundled in for free.

Info
Definition: Modems vs. routers
Modems “modulate” the internet signal you get from your high-speed internet service provider; routers broadcast that signal in the form of a Wi-Fi network. If you don’t have a router, you can still get online by hooking your computer to the modem using an ethernet cord—but that’s not a feasible solution for most businesses with employees seated throughout the building.

If you’ve been looking for an ISP for a while, you know most of them either issue a modem and router combo or expect you to buy your own router, which can cost well over $100. Getting a free router with Optimum service is a perk we don’t think the bargain-hunting business owner should pass up.

If you believe there’s no such thing as a free lunch, well, you’re not wrong: according to the site, smart routers aren’t available for free in all areas, and as with every service agreement in the history of service agreements, some vague, unlisted terms and conditions apply. Still, most businesses should qualify for a free router, and with 24/7 same-day support for any potential problems, you’re on track to save time and money with Optimum’s router.

Is Verizon better than Optimum?

That depends. What kind of internet are you looking for? Sure, Verizon is generally our top-recommended provider; it offers relatively affordable prices for high-speed fiber with symmetrical upload and download speeds.

But while fiber internet is the fastest available, giving you nearly instantaneous connections with no noticeable lag time, it’s not available everywhere in the US. If you can’t get fiber, cable is the next best option—and most fiber plans offer speeds similar to cable plans anyway, meaning regular old-school Optimum cable matches Verizon’s speeds up to 1 Gig. Optimum also comes in a tad cheaper than Verizon.

Plus, while Optimum’s upload speeds aren’t symmetrical, they’re higher than upload speeds for similar plans from Cox and other providers—and symmetrical upload and download speeds honestly aren’t necessary unless you’re a very data-heavy, high-bandwidth-usage company.

In short, Optimum business is a great solution if you’re on a budget, and so is Verizon—it’s all about what you have access to and how much you want to pay.

What is Optimum’s customer service number?

Call 888-276-5255 to chat with Optimum business customer service and take advantage of that downtime-minimizing same-day service guarantee. Customer service is available 24/7.

Who owns Optimum?

We can see why you’re asking; it’s definitely confusing to see the brand name and logo for a company called Altice when you google “Optimum.” Basically, Altice is the parent company of two internet service providers: Optimum and Suddenlink. Optimum used to be owned by Cablevision Systems Corporation, a telecommunications company Altice acquired in 2016.

Eventually, Altice will probably nix the names “Optimum” and “Suddenlink” and merge the two brands together under its own name. For now, just know that the same parent company owns Suddenlink and Optimum, and that if you see “Altice” listed anywhere on your Optimum account, don’t worry; you’re on the right page.

The takeaway

If you want high-speed internet at a low price, don’t need features like intense data backup and cloud storage, and run a small to midsize business in the New York metropolitan area, Optimum has just the right amount of bang for your budget.

Want to compare internet providers? Check out our piece on the year’s best small-business internet.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Kylie McQuarrie
Written by
Kylie McQuarrie
Kylie is an accounting writer for Business.org. Kylie spent two of the last four years writing for and with small-business owners—from dentists in Australia to plumbers in the Midwest. She spent the other two writing in depth about internet and security. She’s passionate about reading, hiking, and dedicating every spare second to writing for fun (at lunch, between meetings, on the train, before breakfast . . . ). Her content helps small-business owners tackle the logistics of running a business so they can focus more on their passions too.
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