Comcast Business Internet Review 2021

Comcast Business internet offers fast, solidly reliable service with 99.998%* guaranteed symmetrical upload and download speeds to keep a small business humming.
Most Reliable
Comcast Business
3.5 out of 5 stars
3.5
  • Check
    24/7 local support
  • Check
    No data caps or throttling
  • X
    Limited fiber-optic availability
  • X
    Pricier plans than similar networks

Comcast Business internet, servicing small to midsize startups for over a decade, is a solid alternative to the DSL internet connection that’s currently forcing your employees to squeeze 20 pounds of data through a 5-pound tube. It may cost a little more than similarly micro-focused providers, but its dependable, fast network—not to mention a coaxial cable infrastructure that spans most of the US—rates a look for your expanding shop.

Comcast Business internet provides businesses reliability and speed

Comcast is everywhere, like Starbucks and Pizza Hut, Comcast is everywhere—they don’t necessarily make everyone’s favorite latte or pepperoni slice, but they’re probably serving it somewhere near you.

Comcast Business’s far-reaching availability and reliably stable high-speed internet service are, however, counterbalanced by an 800-pound gorilla with a headset: a notoriously iffy customer service reputation. Still, with five service packages geared toward small businesses and, again, sheer ubiquity, Comcast Business internet is a definite startup contender—just be prepared to pay a little more for it.

Comcast Business cable internet plans

Plan
Starting price (per month)
Download speed
Learn more

Starter Internet

$69.95*

25 Mbps

Business Internet 100$109.90*

100 Mbps

Business Internet 200$134.90*200 Mbps
Business Internet 300$164.90*300 Mbps
Business Internet 1 Gig$499.95*1 Gig

Data effective 12/12/20. Offers and availability may vary by location and are subject to change.
*w/ 2-year agreement

In some parts of the country, Comcast Business utilizes fiber-optic connections, which transmit light through glass or plastic threads instead of electromagnetic cables. The biggest advantages of fiber are less signal loss and interference and evenly matched upload and download speeds (more on Comcast Business fiber availability later).

Comcast Business internet plans

  • Starter Internet is a bare-bones setup for a two-employee operation. Its modest 25 Mbps can handle basic web browsing and email functions but little else. It’s not recommended for heavy file traffic.
  • Business Internet 100 is for a 10-employees-and-up shop conducting serious online business. Its 100 Mbps speed can easily shoulder website hosting and cloud-based applications with room to grow.
  • Business Internet 300 is a beefy choice for medium-to-large offices, with enough speed and bandwidth to handle all of the above, as well as video and audio streaming. Business.org recommends this Comcast Business plan as a price-to-power value.
Find the best internet providers in your area.

All Comcast plans include the following:

  • Free professional installation with modem (not offered by most other companies)
  • 30-day, money-back-guaranteed trial period
  • Comcast Business App (iOS and Android) for managing accounts and troubleshooting internet Wi-Fi service problems
  • Comcast WiFi Pro for the creation and data management of separate employee and customer networks, as well as Wi-Fi hotspots
  • Static IP addresses for advanced functions like running web and mail servers (optional, additional charge)
  • Business phone with Voice Mobility (optional, $20 additional charge)

Bundles and packages

Need more than just high-speed internet service? Comcast Business internet can get your employees on the phone and keep your customers entertained with these voice and TV bundles.

Comcast bundles and packages

Plan
Starting price (per month, with 2-year contract)*
Phone Features
TV Features
Learn more
Starter Internet + 1 Voice Line$64.90*1 voice lineN/A
Business Internet 100 + 1 Voice Line$114.85*1 voice lineN/A
Business Internet 200 + 1 Voice Line$139.85*1 voice lineN/A
Business Internet 300 + 1 Voice Line$169.85*1 voice lineN/A
Business Internet 600 + 2 Voice Lines$249.80*2 voice linesN/A
Business Internet 1 Gig + 2 Voice Lines$349.80*2 voice linesN/A
Starter Internet + 1 Voice Line + Basic TV$74.85*1 voice line10+ channels
Business Internet 1 Gig + 2 Voice Lines + Basic TV$359.75*2 voice lines10+ channels

Data effective 12/12/20. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.
*w/ 2-year agreement

What you should know about Comcast Business internet

You’ve heard it: Comcast has terrible customer service. It’s legend, but not entirely accurate—most of those complaints are aimed at the residential Xfinity side of the service. Comcast Business fares better in customer satisfaction. Most online customer reviews give positive feedback on the company’s internet speeds and support, while many negative comments regard pricing.

Comcast Business internet sells itself as being “built for business,” specifically small business, promising quick resolutions to service interruption.

Comcast Business internet sells itself as being “built for business,”1 specifically small business, promising quick resolutions to service interruptions—including billing credits for downtime and the previously mentioned money-back guarantee trial period. Industry reviews from J.D. Power and here at Business.org rank Comcast’s overall small-business internet service just below that of Verizon Fios (which is less widely available) and AT&T (which is more expensive).2

 

Even though—or perhaps because—it falls somewhere between its competitors on several fronts, there’s plenty to like about Comcast Business internet. Mbps to Gbps, speed is speed, no matter which company is providing it.

Strengths
Pro Bullet 24/7 local support
Pro Bullet Free installation, 30-day trial
Pro Bullet Symmetrical upload/download speeds
Pro Bullet No data caps or throttling
Pro Bullet Wi-Fi services included
Weaknesses
Con Bullet Limited fiber-optic availability
Con Bullet Higher prices than similar networks
Con Bullet Static IP address change
Con Bullet Mixed customer reviews
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Comcast Business internet FAQs

What’s the difference between Comcast and Xfinity?

Xfinity is the consumer, or residential, division of Comcast, providing household TV, internet, and phone services. Comcast split in 2010 to differentiate home services from business customers, as well as to “refresh” its cable-provider image from decades past.3

The move to Xfinity TV and internet was also called out as a play to distance Comcast from its notoriously terrible customer service reputation and has generally just confused the public to this day. Also, besides being Xfinity’s parent company, Comcast also owns NBCUniversal and its stable of more than a dozen broadcast and cable TV networks plus TV and film production studios.

How much speed does my business need?

The real answer is “all of it”—who wants anything less than the fastest internet connection? The question should be, How much do you want to pay?

Comcast’s Starter Internet at $69.95 a month would satisfy the basic online needs of a pair of employees with just 35 Mbps. The Business Internet 100 package ups the speed and user capacity for an additional $40 a month, all the way up to Business Internet 300, which can handle up to and beyond 10 employees—and large file transfers and heavy hosting traffic—for $164.90.

Best High-Speed Internet Providers for Small Businesses
Verizon Fios
Best overall
4.5 out of 5 stars
4.5
Frontier Business
Cheapest business internet
4 out of 5 stars
4.0
AT&T Small Business
Best for pure speed
4 out of 5 stars
4.0
Comcast Business
Most reliable
3.5 out of 5 stars
3.5
Viasat Business
Most rural-friendly
3 out of 5 stars
3.0
Learn more about our top brands.

Where is Comcast Business internet available?

Fiber-optic internet, a growing component of Comcast Business’s internet service model, is a relatively new gigabit speeds technology. While the company’s fiber reach is as good as or better than most other internet providers, it’s still not everywhere; you may have to check into other ISPs. Unless your business resides in one of the following areas, you’d be offered Comcast Business cable internet (until the company’s fiber rollout expands into to your neighborhood).

  • Atlanta, GA
  • Baltimore, MD
  • Boston, MA
  • Chicago, IL
  • Denver, CO
  • Detroit, MI
  • Harrisburg, PA
  • Hartford, CT
  • Houston, TX
  • Indianapolis, IN
  • Jacksonville, FL
  • Miami, FL
  • Nashville, TN
  • Jersey City, NJ
  • Oakland, CA
  • Philadelphia, PA
  • Pittsburgh, PA
  • Portland, OR
  • Sacramento, CA
  • Salt Lake City, UT
  • San Francisco, CA
  • San Jose, CA
  • Seattle, WA
  • Washington, DC
  • Western New England
  • Minneapolis/St. Paul, MN

The takeaway

Comcast Business internet is an attractive option for a small business that requires speed and stability and is willing to pay a little more for it.

It’s neither the fastest nor the cheapest, but Comcast Business internet is reliable, available, and loaded with extra features to sweeten the deal. Apart from the monthly pricing, it’s a small-business-friendly service that offers room to grow (to a point). And while there are some of the usual service and outage complaints, Comcast’s past negative customer service reputation doesn’t necessarily apply to its business internet division.

Comcast Business’s client base is showing rapid growth, and the company is building its infrastructure to keep pace.4 It’s only growing, so we’re certain Comcast could be the answer for your small business's internet connectivity needs.

Learn more about your other business internet options with our rankings of the best internet service providers for business.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Bill Frost
Written by
Bill Frost
Bill Frost has been a writer, editor, journalist, and occasional graphic designer since the grunge-tastic ’90s. His pulse-pounding prose has been featured in Salt Lake City Weekly, Coachella Valley Independent, Wausau City Pages, Des Moines CityView, Tucson Weekly, Las Vegas Weekly, Inlander, OC Weekly, and elsewhere; he’s currently a senior columnist at SLUGMag.com. When not cranking out quips, Bill actualizes beer money as a musician and podcaster. You can reach him at bill@business.org.
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