Comcast Business Internet Review: 2018


Comcast Business internet offers fast, solidly reliable service with 99.998%* guaranteed symmetrical upload and download speeds to keep a small business humming.

Overall Rating3 / 5
Symmetrical upload/download speeds
No data caps or throttling
Limited fiber-optic availability
Pricier plans than similar networks

Comcast Business internet, servicing small to midsize startups for over a decade, is a solid alternative to the DSL connection that’s currently forcing your employees to squeeze twenty pounds of data through a five-pound tube. It may cost a little more than similarly micro-focused providers, but its dependable, fast network—not to mention an infrastructure that spans 39 states—rates a look for your expanding shop.

Comcast Business internet is best for businesses that prioritize reliability and speed

Like Starbucks and Pizza Hut, Comcast is everywhere—they don’t necessarily make everyone’s favorite latte or pepperoni slice, but they’re probably serving it somewhere near you. Comcast Business’s far-reaching availability and reliably speedy-and-stable connections are, however, counterbalanced by an 800-pound gorilla with a headset: a notoriously iffy customer service reputation. Still, with five service packages geared toward small businesses and, again, sheer ubiquity, Comcast Business internet is a definite startup contender—just be prepared to pay a little more for it.

Comcast Business internet fiber-optic plans

PlanStarting price (per month)Download speedUpload speedLearn more
Starter Internet$69.9525 Mbps25 MbpsView Plan
Deluxe 50 Internet$109.9550 Mbps50 MbpsView Plan
Deluxe 75 Internet$149.9575 Mbps75 MbpsView Plan
Deluxe 100 Internet$199.95100 Mbps100 MbpsView Plan
Deluxe 150 Internet$249.95150 Mbps150 MbpsView Plan

Data effective 02/13/18. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.

Yes, those perfectly symmetrical download and upload speeds are correct: Comcast Business internet’s upload speeds mirror its download speeds. Comcast also guarantees its upload speeds to be available 99.998% of the time, an impressive feat that no other business internet competitors we studied could match. With some exceptions in certain areas, Comcast utilizes fiber-optic connections, which transmit light through glass or plastic threads instead of electromagnetic cables, resulting in less signal loss and interference and more evenly matched upload and download speeds.

Drilling down on Comcast Business’s internet plans:

  • Starter Internet, at $69.95 a month, is a bare-bones setup for a two-employee operation. Its modest 25 Mbps can handle basic web browsing and email functions but little else. It’s not recommended for heavy file traffic.
  • Deluxe 50 Internet, at $109.95 a month, is slightly beefier at 50 Mbps and good for up to five employees moving large files and high-volume point-of-sale transactions. More-stable business communications are also a plus.
  • Deluxe 75 Internet, at $149.95 a month, is a great option for a business where multiple employees (up to seven) need to collaborate online regularly. Data backups and file sharing are also cushioned nicely at 75 Mbps.
  • Deluxe 100 Internet, at $199.95 a month, offers 100 Mbps of muscle for an office of seven to nine employees with minimal budget strain. This plan can handle simultaneous audio or video streaming and crowded Wi-Fi usage.
  • Deluxe 150 Internet, at $259.95 a month, is for a ten-employees-and-up shop conducting serious online business. Its 150 Mbps speed can easily shoulder website hosting and substantial data traffic with room to grow.

All five plans include:

  • Free professional installation (not offered by most other companies)
  • 30-day, money-back-guaranteed trial period
  • Comcast Business App (iOS and Android) for managing accounts and troubleshooting problems
  • Comcast WiFi Pro for the creation and data management of separate employee and customer networks
  • Static IP addresses for advanced functions like running web and mail servers (optional, additional charge)
  • Business phone with voice mobility (optional, $20 additional charge)

Not sure which option will help you grow?

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Bundles and packages

Need more than just internet service? Comcast Business Internet can get your employees on the phone and keep your customers entertained with these voice and TV bundles.

PlanStarting price (per month)FeaturesLearn more
Starter Internet + Voice Mobility$89.90
  • 25 Mbps internet
  • Unlimited nationwide long-distance calling with 35+ advanced calling features
View More
Deluxe 50 InternetVoice Mobility$129.90
  • 50 Mbps internet
  • Unlimited nationwide long-distance calling with 35+ advanced calling features
View More
Deluxe 75 InternetVoice Mobility$169.90
  • 2575 Mbps internet
  • Unlimited nationwide long-distance calling with 35+ advanced calling features
View More
Starter Internet + Voice Mobility + Select TV$109.85
  • 25 Mbps internet
  • Unlimited nationwide long-distance calling with 35+ advanced calling features
  • TV with up to 50 channels
View More
Deluxe 75 Internet + Voice Mobility + Select TV$179.85
  • 75 Mbps internet
  • Unlimited nationwide long-distance calling with 35+ advanced calling features
  • TV with up to 50 channels
View More
Deluxe 150 Internet + Voice Mobility + Select TV$269.85
  • 150 Mbps internet
  • Unlimited nationwide long-distance calling with 35+ advanced calling features
  • TV with up to 50 channels
View More

Data effective 02/13/18. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.

What you should know about Comcast Business internet

You’ve heard it: There are third-world dictatorships with better customer-service ratings than Comcast. It’s legend, but not entirely accurate: most of those complaints are aimed at the residential Xfinity side of the service. Comcast Business fares better in customer satisfaction. Most online customer reviews give positive feedback on the company’s internet speeds and support, while many negative comments regard pricing.

Comcast guarantees its upload speeds to be available 99.998% of the time, an impressive feat that no other business internet competitors we studied could match.

Comcast Business internet sells itself as being “built for business,”1 specifically small business, promising quick resolutions to service interruptions—including billing credits for downtime and the previously mentioned money-back guarantee trial period. Industry reviews from J.D. Power rank Comcast’s overall small business internet service just below that of Verizon (which is less widely available) and AT&T (which is more expensive).2

Even though—or perhaps because—it falls somewhere between its competitors on several fronts, there’s plenty to like about Comcast Business internet. Speed is speed, no matter which company is providing it, and fiber-optic networks have proven superior to DSL and cable in the early stages of their rollout.

Thumbs Up

Strengths

  • 24/7 local support
  • Free installation, 30-day trial
  • Symmetrical upload/download speeds
  • No data caps or throttling
  • Wi-Fi services included
Thumbs Down

Weaknesses

  • Limited fiber-optic availability
  • Extra charge for static IPs
  • Higher prices than similar networks
  • $200 early termination fee
  • Mixed customer reviews

Comcast Business internet FAQ

What’s the difference between Comcast and Xfinity?

Xfinity is the consumer, or residential, division of Comcast, providing household TV, internet, and phone services. Comcast split in 2010 to differentiate home services from business-level services, as well as to “refresh” their cable-provider image from decades past.3 The move to Xfinity TV and internet was also called out as a play to distance Comcast from its notoriously terrible customer service reputation and has generally just confused the public to this day. Adding to the confusion: besides being Xfinity’s parent company, Comcast also owns NBCUniversal and its stable of more than a dozen broadcast and cable TV networks and TV and film production studios.

Heads Up

There are third-world dictatorships with better customer-service ratings than Comcast. It’s legend, but not entirely accurate . . .

How much speed does my business need?

The real answer is “all of it”—who wants anything less than the fastest connection? The question should be, How much do you want to pay?

Just enough speed and stability (50 Mbps) for up to five employees to move large files and conduct high-volume point-of-sale transactions—with a small price tag ($109.95 a month).

Comcast’s Starter Internet at $69.95 a month would satisfy the basic online needs of a pair of employees with just 25 Mbps; the Deluxe 50 package ups the speed and user capacity for an additional $40 a month, all the way up to the Deluxe 150, which can handle up to and beyond ten employees—and large file transfers and heavy hosting traffic—for $295.95. Comcast also offers a vaguely detailed “ultra-fast” 1-gigabit package for speed demons with cash to burn at $499.95 per month. Unless your small crew needs to play Call of Duty while watching Netflix all day, save your money.

Where is Comcast Business internet available?

Fiber-optic internet, the backbone of Comcast Business’s internet service model, is a relatively new technology—while the company’s reach is as good as or better than that of most other providers, it’s still not everywhere. If your business resides outside of the following areas, Comcast Business internet will offer to set up a hybrid fiber-coaxial (HFC) version of their packages, a compromise not much different than a residential plan.

  • Atlanta, GA
  • Baltimore, MD
  • Boston, MA
  • Chicago, IL
  • Denver, CO
  • Detroit, MI
  • Harrisburg, PA
  • Hartford, CT
  • Houston, TX
  • Indianapolis, IN
  • Jacksonville, FL
  • Miami, FL
  • Nashville, TN
  • Jersey City, NJ
  • Oakland, CA
  • Philadelphia, PA
  • Pittsburgh, PA
  • Portland, OR
  • Sacramento, CA
  • Salt Lake City, UT
  • San Francisco, CA
  • San Jose, CA
  • Seattle, WA
  • Washington, DC
  • Western New England
  • Minneapolis/St. Paul, MN

The Takeaway

Comcast Business internet is an attractive option for a small business that requires speed and stability and is willing to pay a little more for it.

It’s neither the fastest nor the cheapest, but Comcast Business internet is reliable, available, and loaded with extra features to sweeten the deal. Apart from the monthly pricing, it’s a small-business-friendly service that offers room to grow (to a point). And while there are some of the usual complaints, Comcast’s past negative customer service reputation doesn’t necessarily apply to its business internet division. Comcast Business’s client base is showing rapid growth, and the company is building its infrastructure to keep pace.4 It’s only growing so we’re certain Comcast could be the answer for your small business internet needs.

Disclaimers

At Business.org, our research is meant to offer general product and service recommendations. We don’t guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

*Uptime guarantees confirmed from online chat conversations with internet service provider representatives.

Sources

1. Comcast Business, “Why Comcast
2. J.D. Power, “Business Wireline Satisfaction Study (2017)
3. Cabletv.com, “What Is Xfinity and How Is It Different from Comcast?
4. CRN Magazine, “High-Speed Internet, Business Services Key to Comcast’s Q3 Revenue Success

  • Fushi

    I’m not sure where you guys got that Comcast offers symmetrical up/down, but for my business that is strictly false.

    • chaos215bar2

      +1 Comcast does not and has never offered symmetrical up/down speeds on cable business internet packages.

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