Verizon Business Internet Review: 2018


Fiber plans that reach over 100% of advertised speeds, have reliable connections, and provide all-star customer service make Verizon a smart choice for small businesses with big-time data needs.

Overall Rating4.5 / 5
Plan prices starting at $39.99/mo.
Fiber speeds up to 940 Mbps
Top-rated customer service
Slow, expensive DSL plans

Imagine you’re close to landing a new client for your business, and the client wants to discuss final details over a Skype call. As you’re wrapping up the chat, you try to send the potential client your proposal—and everything freezes. If this worst-case scenario terrifies you, then your business needs the kind of internet connection that comes with top-level internet performance.

That’s what Verizon offers its business customers—superior speeds matched by equally superior uptime guarantees.

Verizon Business is best for small businesses that need the fastest and most reliable internet

We’ll get into the weeds of every Verizon plan later, but let’s get down to the plans that showcase what the company does best: high internet speeds.

Recommended and fastest Verizon Business Internet plans

PlanTypeStarting priceMax download speedMax upload speedLearn more
Fios Gigabit ConnectionFiber$214.99940 Mbps880 MbpsView Plan
Fios Internet 500 MbpsFiber$214.99500 Mbps500 MbpsView Plan
Business Internet 10–15 MbpsFiber$64.9910 to 15 Mbps1 MbpsView Plan

Data effective 01/17/18 (ZIP code 15212). At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.

Verizon’s fastest option is its Fios Gigabit Connection plan that boasts top speeds of 940 Mbps download and up to 880 Mbps upload. At those speeds, you and dozens of employees can zip through the web, conduct HD video conferences and VoIP calls, and upload massive files to the Cloud interruption-free.

Unfortunately, the Gigabit Connection plan isn’t yet available everywhere, so Verizon’s Fios Internet 500 Mbps may be your best option. It’s half the speed of the Gigabit plan, but with matching 500 Mbps upload and download speeds, you can still connect 10 or more employees and use several data-heavy Cloud services at the same time.

The fastest Verizon DSL plan tops out at 15 Mbps, which isn’t that impressive—especially for $65 a month. But if you think that’s the plan for you, you can still connect a few employees and operate your business online.

What you should know about Verizon business internet

When comparing Verizon to other business internet service providers, Verizon stands out in several ways.

We praised Verizon for its lightning-fast fiber-optic speeds and uptime guarantee. These are factors that business owners should consider if they want to expand the number of users on their networks without sacrificing reliability.

Another pro for the company is its reputation for providing superior customer service to its business customers. Other internet providersComcast Business, for example —are known for the opposite.

But Verizon isn’t perfect. Verizon fiber-optic network stretches across only a few dozen zip codes in the northeastern United States. Compared to Comcast internet, that’s a much smaller footprint.

Moreover, you may pay more for Verizon business internet than another provider for the same speeds. Plus, Verizon’s DSL plans are much slower than the competition, which Verizon’s higher prices don’t make up for. Finally, we uncovered some troubling complaints about latency, which we explain a bit later.

Thumbs Up

Strengths

  • Supremely fast downloads and uploads
  • 99.99% fiber uptime guarantee
  • Superior customer service for businesses
Thumbs Down

Weaknesses

  • Slow, expensive DSL plans
  • Complaints about latency
  • Availability limited to select northeastern areas

Verizon business internet plans, pricing and speed

Below, we’ve put each Verizon business plan side by side so you can compare them by price and speed. Verizon Fios (fiber) plans are the standouts, but we’ll give you a look at each DSL plan too.

Verizon Fios business internet fiber plans

PlanStarting price (per month)Download speedMax upload speedLearn more
Fios Internet 75 Mbps$84.9975 Mbps75 MbpsView Plan
Fios Internet 150 Mbps$109.99150 Mbps150 MbpsView Plan
Fios Internet 300 Mbps$184.99300 Mbps300 MbpsView Plan
Fios Internet 500 Mbps$214.99500 Mbps500 MbpsView Plan
Fios Gigabit Connection$214.99940 Mbps880 MbpsView Plan

Data effective 06/01/18. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.

Verizon’s bread and butter are its Fios-branded plans. These connections, delivered via fiber-optic cables, offer some of the fastest internet around. The Gigabit Connection plan is the prime offering.

The shining feature of Verizon Fios for small business is that the plans come with identical maximum upload and download speeds. These connections are often called “symmetric,” and they are great if you need to send or upload large files online. Symmetric connections are even more important for HD video and VoIP calls if you want to avoid interruptions.

“Verizon Fios Gigabit Connection is expensive, but it’s a blazingly fast plan for businesses with the most demanding internet needs.”

At $214.99, Verizon Fios Gigabit Connection is expensive, but it’s a blazingly fast plan for businesses with the most demanding internet needs. Of course, even though it’s named “Gigabit,” which equals 1,000 Mbps, the plan’s download and upload speeds are just shy of a true gigabit, at 940 Mbps and 880 Mbps, respectively. However, considering Verizon’s Fios business internet plans are known to operate at above 100% of their advertised speeds,1 you can expect the Gigabit Connection plan to be as fast or faster than competitor gigabit plans.

For medium-sized businesses—those with more than 20 employees—Verizon offers the same Fios plans at the same price as the small-business market. This provides an excellent solution for growing businesses that aren’t quite ready for the cost and complexity of the Verizon Enterprise Solutions suite of products.

Verizon business internet DSL plans

Verizon small business DSL plans start at a wimpy 1 Mbps and go up to 15 Mbps. Prices average around $57 per month.

PlanStarting price (per month)Download speedMax upload speedLearn more
Business Internet 1 Mbps$39.991 Mbps384 KbpsView Plans
Business Internet 3 Mbps$47.993 Mbps768 KbpsView Plans
Business Internet 5 Mbps$64.995 Mbps768 KbpsView Plans
Business Internet 7 Mbps$64.997 Mbps768 KbpsView Plans
Business Internet 10–15 Mbps$64.9910 to 15 Mbps1 MbpsView Plans

Data effective 06/01/18. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.

Verizon’s DSL plans are, in a word, slow. You can’t do a whole lot with 1 Mbps—or even 15. And with prices ranging from about $40 to $65, we can’t make a good case for Verizon DSL plans.

On the other hand, if your business employs only two or three people and you don’t need much speed—but you do need a reliable connection—then one of these plans is for you.

By the way, if you thought it was a typo that three of those plans were priced at $64.99 for different speeds—nope! Verizon sells each of these plans for the same price, but the prices do change if you choose to bundle your business internet with phone or TV services.

Verizon business bundles and packages

We bet your business needs more than internet—most likely, you’re going to need a phone system too. You may be able to save money on both by bundling services with Verizon. You can also add TV or other packages.

Bundles

You can bundle phone—meaning business voice, not cell phone—services with any internet plan. The cost depends on whether you choose digital phone (VoIP) or standard voice services (and the cost of either service varies based on your location). One VoIP line adds about $5 per month to your internet plan, while one standard voice line adds $10.

For TV, pay an extra $10 a month to get Verizon Fios TV, delivered using the same fiber connection as your high-speed internet service. This standard plan gets you only local TV stations, but there are more expansive plans available for higher costs.

Value-added services and packages

Verizon sells an array of extra services and packages to let you tailor your internet plan to your business’s needs. From Cloud storage to high-end technical support, see if you need any of these value-added plans.

PackagePrice per month Description
Business Preferred$15Move to the head of the support line to resolve technical problems
Data Protection Premium$12Get extra privacy and security for your critical data, including emails, documents, and data stored in the Cloud
Digital Security and Cloud$5Protect and store your data
Merchant ServicesRequires a quoteProcess credit card transactions for in-store and e-commerce business
Security and Privacy Multi-Device$5Get virus, spyware, and mobile protection for all devices
Storage$5 (500 Gb) or $9.99 (1 Tb)Back up your files to the Cloud for protection in case of loss or theft
Tech Support Pro$10Get access to 24/7 technical support to get back up and running if your internet goes down
Verizon Service Protection Plan$8.99Access extra diagnostics, maintenance, and repair services for all wires and connections
Verizon Small Biz RewardsN/AEarn points spending with the Verizon Small Biz Rewards Prepaid MasterCard, then redeem them for gift cards with retailers like Amazon
Verizon Web Listings$15Create and list your website so customers can find you online
Verizon Websites$5 to $50Buy packages that include site building tools, social network connections, web listings, and more

Data effective 01/17/18. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.

See all Verizon small-business application packages available in your area.

Products for medium-sized businesses

Verizon puts midsize businesses in a unique position. If you have more than 20 employees—but fewer than 500—you get access to certain Verizon business enterprise products.

From business VoIP to dedicated internet, these services help upgrade your networks, increase productivity, and improve communication within your organization.

ProductDescriptionLearn More
Business VoIPConsider switching to an internet-based solution for handling customer and interoffice calls. It’s fast, reliable, and portable.Learn more
Dedicated InternetIf internet delays are a major worry for you, a dedicated internet connection provides consistent speeds and an immensely reliable connection.Learn more
Private IPConcerned about data privacy and potential security breaches? Set up a private, encrypted network to ensure only permitted employees get access.Learn more

Visit Verizon to learn more about Fios for medium businesses.

Discounts and promotions

Aside from bundling several services together, Verizon offers a few ways to discount the price of your internet services or get special promotional perks. At publishing time, here are some of the discounts and promotions Verizon is enticing customers with:

  • For all internet plans we’ve listed, get $5 or $10 off per month for the first 12 months of service.
  • Get a prepaid Visa gift card valued between $150 and $250 after signing up for certain Fios packages.

Verizon business reigns supreme with reliability and support

For businesses that have reliability and technical support as their utmost concerns, Verizon is a shining option.

Uptime: Guaranteed reliability

Verizon’s 99.99% Fios uptime guarantee means you can expect downtimes below only four or five minutes per month. If you experience service worse than that, Verizon will credit your bill.

Verizon’s 99.99% Fios uptime guarantee means you can expect downtimes below only four or five minutes per month.”

DSL plans from Verizon have a 99.95% uptime guarantee—still impressive for high-speed internet plans. That exposes you to about 22 minutes of downtime a month.

For more information about uptime, see our FAQ section below.

Technical and customer support: Best in class

In 2017, J.D. Power rated Verizon best for customer satisfaction for all business internet market segments (“very small,” “small/midsize,” and “large enterprise”).2 This distinction is important if you care about the factors customers used to rate Verizon so highly, like reliability, cost, billing, and customer service. But then again, who wouldn’t?

If you want access to the best technical and customer service support Verizon offers, consider purchasing one of its extra services or applications mentioned above.

Latency: Pinged as a potential problem

It isn’t all roses with Verizon’s high-speed internet service. We caught whiffs of complaints on the internet stemming from problems with latency. Latency is the delay in how long it takes Verizon to send a bit of information from one end of its connection to the other. High latency can lead to headaches: when your connection stalls or slows down, it can cause lower-quality VoIP calls, disruptions in file uploads and downloads, and delays in employee and customer communication.

Verizon has a service level agreement for latency of 45 ms (milliseconds) or less for its US business connections. That isn’t terrible, but it isn’t as good as what some competitors—like AT&T—offer their customers. This could be why we found all those online latency-related complaints.

Verizon business internet: The fine print

Let’s break down some of the less obvious costs, rules, and hardware requirements you may run into with Verizon.

Fees

On top of your monthly cost for Verizon internet services, you may pay certain fees for the installation, activation, or early cancellation of your service.

  • Installation and activation: Verizon waives most installation fees we could find, but you will pay $99.99 to activate a new Fios internet connection or $24.99 for DSL (or $149.99 without an annual contract for either internet type).
  • Early termination: To cancel early with a two-year agreement, you’ll pay 35% of your base monthly charges for the remaining months of your contract.

Contracts

You can get lower prices for signing a two-year agreement that renews automatically. For no-contract plans, expect to add about $15 to $20 per month to your bill.

Equipment

You need certain hardware to run your business internet, including the Wi-Fi network. For DSL lines, Verizon will ask you to purchase a $24.99 router. Fiber plans require higher-tech equipment, so you’ll need to buy the $199.99 (or $9.99 per month) Fios Quantum Gateway. You can extend your Wi-Fi range with a network extender, which costs another $99.99 (or $6.99 per month).

FAQs about Verizon business internet

But wait, there’s more! Let’s see if we can answer some questions you might have about Verizon business internet.

What’s the difference between Verizon Fios and fiber?

Fiber internet gets its name from the fiber-optic wires with glass connections used to transmit internet data at super-fast speeds. Fios is Verizon’s brand name for its fiber-optic internet and TV services.

Thanks to a 2016 purchase of Verizon internet lines in some US states, you may see Frontier FiOS internet plans.3

How much uptime do I need for my small business?

Verizon’s 99.99% uptime guarantee is one of the reasons we recommend the brand to many small businesses. But how much uptime do you need to run your online business functions?

First, here’s a look at how various uptime guarantees translate into very real amounts of internet downtime.

GuaranteeDowntime per monthDowntime per year
99.9% (AT&T Fiber*)43.8 minutes8.76 hours
99.95% (Verizon DSL*)21.9 minutes4.38 hours
99.99% (Verizon Fiber*)4.38 minutes52.56 minutes
99.998% (Comcast*)52.56 seconds10.51 minutes

*Uptime guarantees confirmed from online chat conversations with internet service provider representatives.

With less than four and a half minutes downtime per month, Verizon’s “four nines” service level guarantee is worth the extra cost of its plans.

How much speed do I need for my business internet?

Not every business needs the lightning-fast speeds of a gigabit fiber connection. Many can get by on a few megabits per second. See which of these download speed ranges might be best for your business. (Each bullet adds to the capabilities of the previous one.)

With downloads up to 940 Mbps and uploads up to 880 Mbps, you can do near-instant file transfers, operate sophisticated e-commerce services, and scale your internet capabilities as your business grows.
  • 1 to 4 Mbps: Allows one to three users to do light web surfing, email, online computing, and standard-definition video streaming and conferencing.
  • 5 to 19 Mbps: Connects a few employees and adds the ability to easily transfer files, run e-commerce services, and stream and conference in high definition.
  • 20 to 49 Mbps: Several employees can download big files and stream and communicate online with little interruption. You can also set up well-functioning Wi-Fi for employees and customers at this level.
  • 50 to 99 Mbps: About a dozen employees can work, conference, and collaborate in real time. File sharing is easier, and downloads and backups are faster. Hi-def streaming and conferencing are clear.
  • 100 to 499 Mbps: Suits internet-heavy business operations with many users who access applications and files on the Cloud. Supports website services with lots of online traffic and activity.
  • 500 Mbps to 1 Gbps: The fastest business internet available. As you approach 1,000 Mbps, all the previous activity and more become near-instantaneous, and you rarely wait for any service to function.

Where is Verizon Fios available?

Fiber internet is relatively new in the market, which means companies that provide it are still building out their connections across the United States. Unfortunately, Verizon Fios is limited to a few markets clustered in the Northeast.

Using this information about the Verizon Fios service area, we listed the cities and states where business fiber plans are available:

  • Baltimore, MD
  • Boston, MA
  • Providence, RI
  • Washington, DC
  • Connecticut
  • Delaware
  • New Jersey
  • New York
    • Albany, NY
    • Buffalo, NY
    • New York City, NY
    • Syracuse, NY
  • North Carolina
  • Pennsylvania
    • Harrisburg, PA
    • Philadelphia, PA
    • Pittsburgh, PA
  • Virginia
    • Norfolk, VA
    • Richmond, VA

Should I pay extra for a static IP address?

Verizon’s plans all give you the option to have either a dynamic or static IP address. The static IP address costs another $20 per month, so what is it—and should you buy it?

Dynamic IP addresses can change over time if your service provider thinks it’s necessary. Many customers and businesses won’t notice the change. But a shifting IP address can spell trouble if you use certain services online. That’s why Verizon gives you the choice to lock in your IP address—for an extra fee that covers the administrative cost.

For example, you might need a static IP address if you work in digital marketing and need to “whitelist” certain IPs, including your own, so your activity on a client website doesn’t mess with the client’s traffic analytics.

Static IPs also help if your employees or others need to remotely access your network, or if you host your own servers for online communication, e-commerce, or virtual private networks (VPNs).

The takeaway

If it’s available in your area and you’re a small or medium-sized business that needs the fastest and most reliable internet, picking Verizon Fios is an excellent decision. You can expect high speeds, very little downtime, and superior customer service that’ll keep your business running smoothly online. Here are a few particular Verizon plans we like best:

  • For top-of-the-market speeds, Verizon Fios Gigabit Connection lets you do just about anything online—and scale your internet connection as your business grows too.
  • If you’re budget-conscious but still need a fiber connection, go with Verizon Fios Internet 75 Mbps. At $84.99 with matching download and upload speeds, you can balance your needs for speed and cost.

Don’t need a speed-demon-friendly plan? Verizon Business Internet 3 Mbps is good for a one-person, data-light business for under $50 per month.

What’s your experience with Verizon small-business internet? Help us improve our reviews by leaving a comment below.

Disclaimers

At Business.org, our research is meant to offer general product and service recommendations. We don’t guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Sources

1. FCC, “Measuring Fixed Broadband Report – 2016
2. J.D. Power, “2017 US Business Wireline Satisfaction Study
3. Frontier Communication Corporation, “Frontier Communications Buys Verizon FiOS