At this point, we’ve told you our opinions on FirstBank and pointed out where it falls short or excels compared to other banks. But what about its actual customers―what do they think of FirstBank?
Well, we’re sad to say that we don’t have much data for you. FirstBank simply doesn’t have a lot of customer reviews (not surprising when you remember how small it is compared to other bank options). It has no reviews on Trustpilot, for example, which is usually our go-to source for customer opinions.
But we did find some reviews. FirstBank earns a 3.4 out of 5 on Bank Branch Locator, though only a handful of people left actual comments.1 Those comments are pretty divided, with some people praising the excellent service at their local FirstBank branch, while others complain they received terrible service. (This branch-to-branch variation is common among traditional banks.)
FirstBank also has 1 out 5 stars on its Better Business Bureau profile.2 (That score looks low, but frankly, it’s comparable to the scores other traditional banks get.) The small number of reviews there are all complaints, mostly about customer service.
All in all, FirstBank’s small number of reviews look a lot like the reviews other traditional banks get. There’s nothing particularly damning―or enticing.
So if you’ve already made your mind up about FirstBank, we don’t expect customer reviews to sway you much one way or another.