As we’ve shown you, both Chase and Bank of America have lots of banking options, with plenty of accounts and other products.
But what do people who have actually used all those accounts and products―their customers―think of these banks?
Well, the news isn’t great. Both Bank of America and Chase have pretty low customer reviews. Bank of America earns a 2.6 out of 5 on Bank Branch Locator and 1.4 out of 5 on Trustpilot. Chase does slightly better on Bank Branch Locator, with a 3.1, and slightly worse on Trustpilot, with a 1.3 score.2, 3, 4, 5
Many of the negative reviews for both banks are about customer service, with customers complaining they couldn’t get the help they need. Bank of America has more complaints about its website and app, with some people saying they’re too broken for regular mobile banking. Chase, on the other hand, gets complaints about failing to honor offers (like bonuses for opening a new checking account) and mishandling fraud.
And as for the good stuff, both banks also got nice reviews about their mobile apps and customer service―you know, the same thing some people complained about.
On the whole, we find the Chase-specific complaints a little more concerning―especially given its scandalous history. But at either bank, don’t expect top-notch customer service or a perfect mobile banking experience.