Verizon vs. Comcast Business Internet: What’s the Best ISP for Small Business?

Can’t decide between these two popular high-speed business internet providers? From speed to price and customer service, one company stands above.
Best Overall
Verizon
4.5 out of 5 stars
4.5
  • Icon Pros  Dark
    Fast and affordable fiber plans
  • Icon Pros  Dark
    Award-winning customer service
Best for Budget
Comcast Business
3 out of 5 stars
3.0
  • Icon Pros  Dark
    No installation fees for fiber plans
  • Icon Pros  Dark
    Industry-leading reliability guarantee
Globe Approach
8

Brands considered

Magnifying Glass Approach
40

Hours of research

Analysis Approach
100

Spreadsheet cells analyzed

Coffee Approach
20

Cups of coffee drunk

If you’ve been shopping for business-grade internet, you’ve probably encountered plans from two well-known internet service providers (ISPs): Verizon and Comcast.

Both of these mega-corporations offer high-speed internet access to businesses across the nation. But which one should you choose to carry your precious business data? According to our research, that’s an easy decision.

With Fios business internet, Verizon offers faster plans at lower prices and outstanding customer experience.

Find the best internet providers in your area.

But you shouldn’t dismiss Comcast's business internet plans. Despite the company’s poor reputation with certain pockets of the public, business customers can find a lot to like about the company. For instance, unlike Verizon, Comcast offers free installation in some areas, plus free 24/7 customer support—with Verizon, you have to bundle services for round-the-clock help.

In this post, we compare internet plans from both companies so you can decide on the right business ISP for you.

Verizon Business vs. Comcast Business internet plans

BrandVerizonComcast
Connection technologyFiber or DSLFiber, HFC, or cable
Cheapest Plan$47.99/mo.* $69.95/mo. (with two-year agreement)
Fastest plan (download speed)940 Mbps 1,000 Mbps (1Gbps)
Contract length2 yearsFiber: 24 months, cable: 2 or 3 years
Early termination feesVaries$200
30-day free trialIcon Yes  DarkIcon Yes  Dark
Dedicated internet optionIcon Yes  DarkIcon Yes  Dark
24/7 technical supportIcon No  DarkIcon Yes  Dark
Free installationIcon No  DarkIcon Yes  Dark
Get started

Data as of 12/14/20. Offers and availability may vary by location and are subject to change.
*Price Includes $10/mo off for 12 months
Up to 3 Mbps download speeds & 768 Kbps upload speeds

Verizon Business internet overview

Strengths
Pro Bullet Affordable high-speed internet plans
Pro Bullet Symmetric fiber speeds
Pro Bullet Superior customer service
Weaknesses
Con Bullet Slow and expensive DSL plans
Con Bullet Limited access to high-speed internet plans

Verizon Communications, a child of the late-twentieth-century breakup of the colossal Bell Telephone Company,1 is a US-based, international telecommunications organization. Verizon provides landline and wireless internet, phone, and TV services to businesses and residents. Business internet plans from Verizon, depending on location, include digital subscriber line (DSL) and fiber-optic internet connections.

Read more in our Verizon Business internet review.

Comcast Business internet overview

Strengths
Pro Bullet Affordable starter cable internet plan
Pro Bullet Free installation
Weaknesses
Con Bullet Limited fiber connections
Con Bullet Mediocre business customer satisfaction

Comcast is a national provider of TV, phone, and internet services. The company is probably best known for its cable TV service, which uses the Xfinity brand name. As an international conglomerate, Comcast owns NBCUniversal and many other media companies. Depending on the location, American business customers can purchase Comcast cable plans.

See our Comcast Business internet review to learn more.

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Verizon and Comcast plans: DSL, HFC, and fiber

It can be difficult to compare the business internet plans that Verizon and Comcast sell because the connections they use can be significantly different. It’s true that in some areas, both companies offer what some call “purely fiber-optic” plans, which use glass fiber-optic cables to deliver blazingly fast internet speeds.

If you compare only these fiber plans, Verizon comes out on top. Verizon offers fiber plans from $69.99 to $249, with download speeds from 100 to 940 Mbps.

Comcast, on the other hand, sells fiber plans starting at $69.95 for 25 Mbps. The top-speed Comcast plan—Business Internet 1 Gig—reaches download speeds at a full 1,000 Mbps (or 1 Gbps), but it’ll cost you $250 more per month than the similarly fast Verizon plan.

Verizon Business fiber internet plans and pricing

Fiber plan
Starting price
Max. download/upload speed
Contract length
Learn More

Fios 100M

$69.00/mo.*

100/100 Mbps

2 years, renews automatically

Fios 300M

$129.00/mo.*

300/300 Mbps

2 years, renews automatically

Fios Gig Connection

$249.00/mo.*

940/880 Mbps

2 years, renews automatically

Data as of 12/12/20. Offers and availability may vary by location and are subject to change.
*w/ 2 yr. agrmt. (term not specified in sales materials) plus taxes, fees & equip. charges.

Both companies’ fiber plans are symmetric, which means their upload speeds match (or nearly match, in the case of Verizon’s fastest plan) their download speeds. Fast upload speeds are essential if your business commonly uploads or shares large files or hosts lots of video conferences.

Comcast Business fiber internet plans and pricing

Fiber plan
Starting price
Max. download speed
Contract length
Learn more

Starter Internet

$69.95/mo.*

25 Mbps

2 years

Business Internet 100

$109.90/mo.**

100 Mbps

2 years

Business Internet 200

$134.90/mo.**

200 Mbps

2 years

Business Internet 300

$164.90/mo.**

300 Mbps

2 years

Business Internet 1G

$499.95†

1 Gbps

2 years

Data effective 12/12/20. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.
*with 2-year agreement
**For 12 months with 2-year agreement
†with 2-year agreement

When it comes to the more widely available business internet connections, the comparison is trickier. Verizon’s DSL plans use copper phone lines to provide internet. Comcast commonly uses cable technology—the same technology that delivers cable TV—for consistently faster speeds than DSL allows for.

Yet some things are clear: First, Verizon’s DSL plans are—on average—cheap, but slow. Verizon’s most affordable plan is $47.99. Still, that gets you speeds of only 3 Mbps download and 768 Kbps upload.

Verizon Business DSL internet plans and pricing

DSL plan
Starting price
Download/upload speed
Contract length
Learn more

Business Internet 3 Mbps

$47.99/mo.*

3 Mbps/768 Kbps

2 years

Business Internet 5 Mbps

$64.99/mo.**

5 Mbps/768 Kbps

2 years

Business Internet 7 Mbps

$64.99/mo.†

7 Mbps/768 Kbps

2 years

Business Internet 10–15 Mbps

$64.99/mo.‡

10–15 Mbps/1 Mbps

2 years

Data effective 12/12/20. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.
*for Year 1. Year 2 $52.99/mo (+ taxes, fees & equip. charges w/ a 2-yr agmt. & auto renewal)
**for year 1. Year 2 $69.99/mo (+ taxes, fees & equip. charges w/ a 2-yr agmt. & auto renewal)
†Plus taxes, fees & equip. charges with 2-yr. agmt. that auto-renews.
‡for year 1. Year 2 $99.99/mo (+ taxes, fees & equip. charges w/ a 2-yr agmt. & auto renewal)

Second, Comcast’s cable plans tend to be pricier than Verizon’s DSL plans, but they offer excellently fast download speeds. With download speeds ranging from 25 to 1,000 Mbps—alongside acceptably fast upload speeds—they’re worth considering for most businesses.

Finally, Verizon business internet plans are limited to only a few areas in the US. Fios is available in just 10 eastern states and DC. The other high-speed internet plans are also available in only these 10 states and DC, but solely in areas where Fios isn't an option. So although many of Verizon’s plans are faster and cheaper than Comcast’s, you’re far less likely to have access to Verizon.

Compare bundles and value-added services

Product/serviceVerizonComcast
Business phone bundleInternet + VoIP line starting at $94.99/mo.*Internet + business phone starting at $64.90/mo.**
Business wireless (cellular)Icon Check  DarkIcon Close  Dark
Dedicated InternetIcon Check  DarkIcon Check  Dark
Static IPIcon Check  DarkIcon Check  Dark
Private IPIcon Check  DarkIcon Check  Dark
Data storage and cloud backupIcon Check  DarkIcon Check  Dark
Security and customer protectionIcon Check  DarkIcon Check  Dark
Learn More

Data effective 12/12/20. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas.
* w/ 2 yr. Agrmt. Plus taxes, fees & equip. charges
** for first 24 months. With 2-yr agmt.

Like most high-speed internet service providers, Comcast and Verizon love to bundle. Internet bundles combine internet with other services like phone or TV, saving you a bit of money on the total package. Verizon and Comcast offer similarly priced phone and TV bundles. Both service providers offer Voice over Internet Protocol (VoIP), which delivers phone service via your internet connection.

Verizon offers superior customer service

Our final area of focus is customer service. Business customers need to rely on their internet service provider to quickly and effectively troubleshoot problems, handle billing issues, and repair broken connections.

In this area, Verizon rules. For 2019, J.D. Power ranked Verizon in the top three of every business segment surveyed.2 If you’re looking for an internet company you can trust to keep you a happy customer, Verizon seems pretty good.

J.D. Power business internet customer satisfaction

Segment
Verizon ranking (2019)
Comcast ranking (2019)

Very small business

First place

Third place

Small/midsize business

First place

Fifth place

Large enterprise

Second place

Sixth place

How much speed do I need for business internet?

We’d all like to have the fastest service at the lowest cost. But nobody’s budget is infinite, and every business owner looks to cut costs where they can.

So how can you know which internet plan will give you enough speed to keep your business running smoothly and your customers paying? We broke down internet download speeds to provide you with a better idea.

Download speed
What it’s good for

1 to 4 Mbps

Connecting one to three users to do light web surfing, email, online computing, and standard-definition video streaming and conferencing.

5 to 19 Mbps

Connecting a few employees and adding the ability to easily transfer files, run ecommerce services, and stream and conference in high definition.

20 to 49 Mbps

Connecting several employees for streaming and downloading big files and communicating online with little interruption. You can also set up well-functioning Wi-Fi for employees and customers at this level.

50 to 99 Mbps

Connecting about a dozen employees to work, conference, and collaborate in real time. File sharing is easier, and downloads and backups are faster. Hi-def streaming and conferencing are clear.

100 to 499 Mbps

Enabling internet-heavy business operations with many users who access applications and files on the cloud. Supports website services with lots of online traffic and activity.

500 Mbps to 1 Gbps

Providing the fastest business internet available. As you approach 1,000 Mbps, all the previous activity and more become near-instantaneous, and you rarely wait for any service to function.

Remember, these figures signify only download speeds, or the rate at which you receive data from your broadband internet provider. Upload speeds, which represent how fast you can send data up to the internet, are different. If you need fast upload speeds, fiber-optic network plans that offer symmetric download and upload speeds are your best bet.

What’s the difference between dedicated and shared internet connections?

It’s true: your internet plan is probably seeing other people. Most internet connections are shared, which means your service provider is sending data to more than one customer through a single line.

Shared internet can become a problem for businesses if you depend on high, reliable bandwidth for things like file sharing, videoconferencing, and VoIP, because your fellow customers can hog the line.

Megaphone
Look out
If you’ve been using a residential internet plan for your small business, your neighbors might be sharing your bandwidth and slowing down your connection. Consider upgrading to business internet to speed things up.

Older internet technology like DSL and cable is prone to clogged bandwidth on shared lines. With fiber-optic technology, shared lines aren’t as much of a problem because data is sent at nearly light speed anyway.

Still, some businesses choose to purchase dedicated internet. With these connections, your internet connects to you and only you. No other customers can suck up that precious bandwidth.

Verizon and Comcast both offer dedicated internet plans for business customers. You’ll have to contact a sales representative to get pricing, but if you’re a data-heavy internet user, you may want to consider the option.

The takeaway

In the Verizon versus Comcast match up, Verizon is the winner. Although Comcast Business offers decent plans at affordable rates, it can’t beat Verizon’s superior customer service. And Verizon’s top fiber plans are faster and better priced than Comcast’s.

If you don’t think either Verizon or Comcast will work for you, no worries. There are plenty of other internet fish in the sea—our article on the best internet for small businesses showcases a few.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Sources

1. Verizon, “History and Timeline.” Accessed December 12, 2020.
2. J.D. Power, "Satisfaction Gap Between Large and Small Business Wireline Customers Increases, J.D. Power Finds," July 11, 2019. Accessed December 12, 2020.

Business.org Staff Writer
Written by
Business.org Staff Writer
Business.org is committed to providing up-to-date, valuable information to help our users make easy and successful decisions. Our team works collaboratively behind the scenes to ensure our pieces meet high standards for the best possible content.
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