Brightpearl pros and cons
Brightpearl does offer a lot of features to work with your business, but unfortunately not everything about the software is amazing. It excels in its growth models, features, and solutions systems, but the pricing model and optional features leave a lot to be desired.
We broke down the strengths and weaknesses of Brightpearl to help you see all sides of Brightpearl.
“Solutions” systems to help your business grow
Balanced integration list focusing on ecommerce, accounting, shipping, POS, and more
Additional features covering warehouse management and fulfillment
Focus on order volume and companies trading above $1 million
No pricing or plans up front—businesses must apply and request pricing
Limitations for valuable features
Strength: Solutions to help your business grow
Brightpearl is much more than an inventory management system. It’s designed for omnichannel retailers to grow their business by increasing their sales channels and customers. One of the big ways it does that is with the 11 solutions systems that combine with inventory management to turn Brightpearl into an ERP—or Enterprise Resource Planning system: an all-in-one solution for your business.
The eleven systems include:
- Sales Order Management
- Inventory and Demand Planning
- Shipping & Fulfillment
- Warehouse Management
- Retail Accounting
- Purchasing & Supplier Management
- Workflow Automation
- Reporting & Business Intelligence
What this means is that you will not outgrow Brightpearl. As an ERP system, it’s designed to flow with your business. A lot of these systems do rely on integrations to fulfill your business needs, but they cover way more ground than the typical inventory management system does.
As you take on new customers and new orders, you expand your reach with Brightpearl. You won’t need to add new software to your business or change your inventory management system as you grow; Brightpearl is ready to take on those changes because it’s designed for them. With so many features to help guide your business decisions, Brightpearl can stay with you as you grow.
Brightpearl has created its all-around ERP system by adding features and integrations. The integrations are a key part of the Brightpearl package and offer six to eight integrations included with each plan plus an additional nine optional integrations.
Brightpearl has partnered with a lot of other companies to add integrations in 14 major categories:
- Shipping and fulfillment
- EDI (Electronic Data Interchange
- 3PL (3rd Party Logistics)
- POS (Point of Sale)
- Reporting and BI (Business Intelligence)
- Bill of materials
Within each plan, you’ll also find integrations for popular brands, like:
- API Access
- Shipping providers
- SPS Commerce
- Walmart Marketplace
Brightpearl offers a balanced integration list focusing on ecommerce, accounting, shipping, POS, and more. These integrations strengthen your business and broaden your reach to consumers.
Strength: Warehouse management and fulfillment features
When fulfilling orders, it’s important to have a system in place to ensure shipments are sent on time with the right items. That’s where Brightpearl’s warehouse management and fulfillment features come in handy.
Although the warehouse management features are optional, they are necessary for many large businesses dealing with a big inventory. You can use barcode scanning to track items across locations, and automated workflows will help pick and pack items to ship.
Honestly, these features are key for large businesses operating multiple sales channels with lots of sales volume. You want to know that your inventory won’t get lost and that packages can be fulfilled in a variety of ways. With Brightpearl, you don’t have to worry about any of that.
Weakness: Focuses on order volume
Brightpearl focuses on order volume and requires that companies they work with have a high sales volume or trade option. Immediately, that takes many small businesses out of the running, and the order volume requirement for Brightpearl plans is a huge detriment.
Focusing on order volume reduces businesses to their current size instead of where they could be in a couple of months with the right inventory management ERP system. Now, Brightpearl advertises itself as that system—the all-in-one that can elevate your business, but focusing on order volume takes many businesses out of the running.
Unfortunately, it’s only the first in a list of weaknesses that position Brightpearl as the option for large and enterprise-level businesses instead of all businesses. Brightpearl does advertise the ability to scale up plans, but without any indication of pricing, and by immediately requiring businesses to be trading at $1 million, Brightpearl shows it’s more interested in helping larger businesses rather than everyone.
Weakness: Must request pricing
There’s no way around this: companies that do not put pricing details on their website immediately get downgraded in our rankings. That’s because price transparency is hugely important to us as reviewers so we can easily pass that information on to you.
Brightpearl does not have pricing available anywhere on their website. We tried contacting them for more information too but to no avail. What this means is that we can’t tell you if Brightpearl is a good deal or comparable to other inventory management companies.
Businesses must apply and request pricing—there are not any pricing or plan details up front. You can do that easily on their website, and they will customize plans and pricing to your business. But since there is no indication about the cost, you may lose countless hours working with Brightpearl only to find that it’s not affordable for your business.
Weakness: Limitations for available features
Brightpearl has two plan options:
- Brightpearl Order Management Solution
While they may seem identical on the surface, they hide a big difference: the list of available features. Brightpearl Order Management Solution is missing over a dozen features that can help a business grow, including inventory management, shipping and fulfillment, retail accounting, payments, and POS features. The fact that certain features are only available to businesses that exceed 1,500 orders per month is disappointing.
Add to that Brightpearl’s optional features and you’ll see the bigger issue we have with the software. In the regular Brightpearl plan, there are 40 advertised optional features, including these:
- Bill of materials
- Some integrations
- Most inventory planning features
- Workflow automation features
- Warehouse management features
Optional features in any software hurt business owners because they require extra money for add-ons and features that are advertised as if they are part of the package. It feels like false advertising, and the cost pushes away small-business owners.
Since businesses can’t choose their plan—it’s based on order volume and then customized by the Brightpearl sales team—they may not be able to grow as fast. This puts many smaller businesses at a disadvantage and is one of the key reasons why we don’t recommend Brightpearl for small or medium-sized businesses.