We’ve told you quite a bit about NorthOne and how it compares to other banks. But what do small-business owners like you think of NorthOne?
Their reviews are a bit mixed. On Trustpilot, NorthOne has a 2.6 out of 5.1 It does better on the Google Play store (3.8 out of 52) and the Apple Store (4.75 out of 53). While those aren’t the worst reviews, the bad reviews are pretty concerning.
As an online-only bank, you’d expect NorthOne to have a great app. Well, quite a few business owners say it doesn’t. Some people called NorthOne's banking platform confusing and buggy, while plenty of people say it doesn’t work. At all.
We also saw plenty of complaints about customer service. People say it’s very difficult to get ahold of someone, and that you could end up waiting days.
Speaking of waiting, people also say your mobile check deposits take a long, long time (days, even) to show up in your NorthOne account.
Plus, we saw a surprising number of people who reported getting locked out of their accounts (either because the NorthOne app wouldn’t work or because NorthOne suddenly locked their account). And since they had a hard time getting support, that meant that several people were locked out and getting charged overdraft fees each day without any ability to fix it. (Yikes.)
Finally, some business owners who had their accounts closed report that NorthOne has yet to give them back their money. In some cases, they just want their $50 opening deposit back. But in other cases, people say NorthOne owes them thousands of dollars.
It’s not all bad though. NorthOne has lots of good reviews too. They’re vaguer though.
Quite a few people really like the NorthOne app, and plenty more praise the convenience of online banking. Some customers also like NorthOne’s pricing structure and its sub-accounts.
And we saw one nice report of someone getting free banking for three months because of the pandemic.
Based on NorthOne’s reviews, you’re pretty likely to have a good experience with NorthOne. It has more good reviews than bad reviews.
But keep in mind that the bad reviews are very bad. So if something goes wrong, you should expect it to go really wrong. Like lose access to your business bank account for days or weeks wrong.
It’s a relatively small risk, sure. Still, if that’s not a risk you feel like taking, then NorthOne might not be the bank for you.