Revel excels at improving restaurant workflow and keeping your customers coming back for more. With its restaurant management tools, you can manage the front and back of your restaurant from one place. You can manage tables and book reservations for the front of house and can send orders directly to your kitchen from a server’s iPad.
Revel’s CRM allows you to capture information about customers when it’s time to pay the bill. This information can be used to generate analytical reports about repeat customers and spending habits, as well as be the jumping-off point for a rewards program.
Revel also has online ordering and delivery tools that can help you serve food to more people in more places.
The biggest negative we found? Customer complaints. People complain about hidden pricing, equipment downtimes, and poor customer service. In the highly negative reviews describing equipment downtimes, the length of downtime wasn’t extreme, but the downtime came during busy hours—which is exactly when you don’t want your system failing.
As far as poor customer service goes, multiple people complained about reps being unable to answer their questions.
Revel has a user score of 3.4 out of 5 on Trustpilot with 415 reviews.¹ There are still a lot of people happy with the service, but quite a few who have had a negative experience. Because of this, we still feel like we can recommend Revel, but with the caveat that the company needs to work on its customer service.