Frontier Business Internet Review: 2022

Frontier combines affordable prices and now Fiber 2 Gig internet, making a premier VoIP solution into an enticing option for your small business.
Best Bundles
3 out of 5 stars
3.0
  • Check
    Fiber plan prices starting at $49.99/mo.
  • Check
    Speeds starting at 300 Mbps
  • Check
    Symmetric fiber speeds
  • X
    Limited fiber availability
Plan name
Starting price
Get started
Fiber 300 Mbps
$49.99
/mo
Fiber 700 Mbps
$89.99
/mo
Fiber 1 Gig
$149.99
/mo
Fiber 2 Gig
$349.99
/mo

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Frontier Communications is best for small businesses that need integrated VoIP services

The bottom line: Frontier Communications provides internet to small businesses in certain states and ZIP codes, so if it’s available to you, there are a few good reasons to consider it for your business. We are most impressed by Frontier’s premier VoIP (Voice over Internet Protocol) solution, Frontier AnyWare—a customizable, Cloud-based phone and communications system offered at a reasonable price.

On the other hand, in terms of pure internet power, availability, and customer service, Frontier lags behind several competitors. Still, the company’s products and footprint are growing, and we see a lot of interest from customers signing up for Frontier business internet.

But that’s not everything we have to say about Frontier. We’ve done the research, talked to customer service reps and experts—and the result is this review. Read our Frontier internet review to see if these internet plans are right for your small business.

Recommended Frontier business internet plans

Plan
Starting price (per month)*
Max download speed
Recommended for
Learn more
Fiber 300 Mbps$49.99

300 Mbps

Moderate, reliable speeds and enhanced VoIP communications

Fiber 700 Mbps$89.99

700 Mbps

High download and upload speeds for multiple users and sizable online activity

Fiber 1 Gig

$149.99

940 Mbps

Enterprise-level businesses with lots of internet traffic

Fiber 2 Gig

$349.99*2000 MbpsThe fastest download and upload speeds for growing businesses with massive storage and user needs

Data as of 2/22/22. Offers and availability may vary by location and are subject to change.
*Special 2 Gig equipment required. Speed capable 2Gbps symmetrical. Performance details: frontier.com/internetdisclosures. A $9.99 fee applies when Internet is disconnected. Router return required at disconnection or up to $150 per device. Other applicable charges and additional services are extra.

Like most of Frontier’s fiber options, these packages get symmetric download and upload speeds, which is great if your business needs a lot of online computing power for multiple users and large-file uploading. Add the top-tier VoIP plan and you get an impressive suite of internet and communication services for a business that needs to scale its online capabilities.

The fastest Frontier plan we could find is the Fiber 2G plan. However, at $349.99 per month, this plan may not be cost-efficient for small businesses.

Find the best internet providers in your area.

Things to consider

Frontier markets its small-business products to companies with fewer than 20 employees. If you’re above that, you fit into its “medium-enterprise” segment. Because we focus on small-business internet, our recommendations for Frontier plans will have the below-20 companies in mind.

So what does Frontier do best? We love its mid-grade Fiber plans and are also intrigued by the Frontier AnyWare unified communications product, which we’ll detail a bit later.

On the other hand, some Frontier factors left us underwhelmed. The company’s fastest plans are hard to find and verge on the too-expensive side.

Strengths
Pro Bullet Low-cost basic plans
Pro Bullet Symmetric fiber speeds
Pro Bullet Premier VoIP solution
Weaknesses
Con Bullet Limited fiber availability
Con Bullet No trial period or money-back guarantee
Con Bullet Disappointing customer ratings

Pricing and speed breakdown by plan

We scoured the web, consulted experts, and talked to Frontier customer service reps to give you a comprehensive summary of Frontier plans, their costs, and more.

Compared to other providers, average costs for Frontier are higher than some but lower than others. Yet overall, Frontier internet plans are affordable for their relative speeds—and Frontier Fiber plans are an even better value.

Fiber internet plans

Thanks to Frontier’s recent purchase of certain Verizon Fios fiber networks (more on that below), you can now purchase Frontier Fiber plans too (in certain areas). With download and upload speeds of up to 1 Gig, you can choose from a couple of moderately fast and affordable plans to suit your business needs.

Plan
Starting price (per month)
Max download speed
Max upload speed
Learn more

Fiber 300 Mbps

$49.99

300 Mbps

300 Mbps

Fiber 700 Mbps

$89.99

700 Mbps

700 Mbps

Fiber 1 Gig

$149.99

940 Mbps

880 Mbps

Fiber 2 Gig

$349.99*2000 Mbps1800 Mbps

Data as of 3/14/22. Offers and availability may vary by location and are subject to change.

*Special 2 Gig equipment required. Speed capable 2Gbps symmetrical. Performance details: frontier.com/internetdisclosures. A $9.99 fee applies when Internet is disconnected. Router return required at disconnection or up to $150 per device. Other applicable charges and additional services are extra.

These three plans represent the most common Frontier Fiber plans we could find. The best thing about these plans is they have symmetric speeds, which means the plans’ upload speeds match their download speeds.

For most small businesses, we recommend the Fiber 700M plan. It offers solid, symmetric speeds that should meet the internet needs of many smaller businesses. If you're looking for faster speeds or lower costs, then consider one of the other two Fiber plans.

Value-added services: Upgrade and scale

Value-added services

With your Frontier internet plan comes certain included features and the option to add other perks. From technical support to extra security, you can choose a valuable package to get the full internet services you need.

Frontier includes these features with every internet plan or bundle:

  • 24/7 business-centered technical support
  • 99.9% uptime reliability average (see below for more details)
  • Dedicated line connection (meaning you don’t share your internet bandwidth with other customers)
  • Secure wireless networking capabilities for several devices
  • At least eight email accounts with 1TB (1,000GB) of mail storage

What’s more, you can purchase these internet and other technology add-ons to truly tailor your small business services:

  • DISH satellite TV: Whether you run a dentist office or a dive bar, choose from a suite of TV packages to entertain your patients or patrons.
  • Frontier Secure: This add-on gives you extra computer protection, cloud backup, and 24/7 premium technical support.
  • Managed Wi-Fi: Keep your customers and employees connected with hotspots, network extenders, and remote management and monitoring services.
  • Static IPs: If you host your own web servers, run a virtual private network (VPN), or need an unchanging IP address for any other reason, definitely upgrade to the static IP option.

If you have 20 or more employees, Frontier offers even more add-ons for its medium- and enterprise-level services, including advanced ethernet, IP VPN, and voice services.

Not sure which option will help you grow?

Transform your business with a free assessment, and get a tailored recommendation for services that will drive better results.

Reliability and support: There’s work to do

Even more than residential customers, businesses need reliable internet that won’t disrupt their day-to-day operations. And if something goes wrong, you want access to technical support to resolve the issue quickly. In this category, Frontier gets a few high marks—but doesn’t make the grade in some areas.

Uptime

Uptime is of utmost importance for business internet. No service is perfect, but the longer you experience downtime, the harsher the disruptions to your operations that depend on reliable internet.

A 99.9% uptime means you can expect downtime of about 43.8 minutes per month or 8.76 hours per year.

We couldn’t find an uptime guarantee from Frontier—this is surprising since other companies like AT&T and Verizon have them. But Frontier does claim that its connections have an average uptime of 99.9%. That average is, well, about average.

A 99.9% uptime means you can expect downtime of about 43.8 minutes per month or 8.76 hours per year. There may be providers with stronger uptime averages, but with only about one disconnected working day per year, 99.9% isn’t too shabby.

Technical support

Frontier offers 24/7 technical support for all of its business internet customers—fantastic! But not so fast—how good is that support?

We looked at a few sources to judge Frontier on this front, and here’s what we found:

  • American Customer Satisfaction Index (ACSI): ACSI reported in 2020 that the customer satisfaction score for Frontier was the same as the previous year: 55 out of 100.1
  • Better Business Bureau (BBB): In every state where it operates, the BBB grades Frontier Communication Corp. at an F.2 BBB notes in its “Pattern of Complaint” summary that many customers complain of poor service and missed appointments.
  • J.D. Power: In its business satisfaction survey, J.D. Power ranked Frontier last out of eight for very small businesses—with a score of 681 points out of 1,000.3
    Yikes! These low grades should definitely give you pause, but we think the company may have suffered most from a tricky transition after its Verizon Fios acquisition. And the company is expanding its footprint, so we think its reputation has the opportunity to grow too.

Frontier Business Internet vs. top competitors

Plan
Starting price (per month)
Features
Learn more
Verizon

Fios by Verizon

$249.00

Symmetric fiber speeds, affordable near-gigabit plan

Frontier Business Internet

$49.99

Affordable high-speed options, up to 2,000 Mbps

ATT

AT&T Business Internet

$60.00

Downloads up to 1,000 Mbps, superior customer service

Comcast Business

Comcast Business Internet

$64.99

24/7 support, competitive pricing

Spectrum

Spectrum Business Internet

$64.99

Cable speeds up to 940 Mbps, reasonable costs

Viasat

Viasat

$64.99

Fast satellite internet, large ranges of speeds

Data as of 2/22/22. Offers and availability may vary by location and are subject to change.

The fine print

We’ve shown you Frontier plans, pricing, and extra features, but there’s more you should know about. Here are some of the finer details and features to consider.

Fees: Murky costs

We had trouble ferreting out information about any extra fees Frontier charges. Currently, Frontier advertises no contract or activation fee and a next-day installation. How long will this last? We don't know. 

What about early termination fees? Here, Frontier notes a few charges you could pay. The first applies if you cancel your service before it’s even delivered to you. In that case, you’ll pay an “NRC” (non-recurring charge) fee plus one month of your monthly fee for the service.4 How much is the NRC? Sorry, we’re not sure.

Frontier advertises no contract or activation fee and a next-day installation.

The next charge you could pay is for early termination of your service after it’s installed. Here’s some of the fine print:

If Customer terminates Service, or Frontier terminates Service as a result of Customer’s default, then unless otherwise specifically provided in writing, Customer shall immediately pay Frontier a termination charge equal to all unpaid amounts applicable to the terminated Service through the date of termination, plus the MRC and all related taxes and surcharges multiplied by the number of months remaining in the applicable Service Term, if any.

Try saying that in one breath. Here’s our best translation: if you cancel early, you’ll pay your monthly service charge times the number of months left on your contract—plus some extra fees, probably.

Contracts: Just the basics

Right now, there is no contract required but there are chances this will change. In the past, Frontier required long contract lengths so we will see how long this "no contract" thing lasts. 

Hardware: Equip your business

Frontier includes a basic wireless router with certain plans and bundles, but the details are a bit murky here too. However, Frontier does have several equipment partners you can buy from.

For example, you can equip yourself with a business-grade router for better security, remote access, and more. Larger businesses with advanced needs can purchase or access equipment like these:

  • Video systems: Conferencing and security surveillance
  • Voice systems: Cloud or on-site services like IP PBX or VoIP and analog or digital phone sets
  • Wired and wireless network systems: Routers, POE and LAN switches, servers, hubs, access points, controllers, firewalls, and storage devices

The takeaway

Frontier is worth considering for your business internet needs—especially if Frontier Fiber Internet plans are available in your area. What’s more, the company’s impressive Frontier AnyWare VoIP system is a solid cloud-based communications system that can help you increase your collaboration abilities.

Frontier is a feasible small-business internet solution with enticing technology solutions. If Frontier can iron out some of its downsides—like poor customer service ratings—our confidence in the company’s internet plans will grow even further. 

Tell us your own experiences with Frontier business internet, or let us know if we left anything out. Join the discussion below and help us improve our Frontier internet review!

FAQs about Frontier business internet

Left with more queries about Frontier and business internet? Let’s see if we can help.

What’s the difference between Frontier Fiber and Verizon Fios?

In 2016, Verizon sold some of its fiber lines—branded Fios—to Frontier.

Where is Frontier business internet available?

Frontier Fiber availability jumped with its purchase of some of Verizon’s connections. Today, you can get fiber in certain areas of California, Texas, Florida, Oregon, Washington, and Indiana.

But we expect the service to grow quickly as the company expands its fiber capabilities.

What’s the difference between broadband and DSL?

Broadband is a general term for internet connections that are faster than the traditional over-phone-lines options of the dial-up era. Depending on the company or source, broadband may refer to all “high-speed internet” connections, including digital subscriber line (DSL), cable, and fiber.

DSL is a type of broadband internet that uses existing copper phone lines to deliver fast internet without interrupting the phone services and vice versa.

What are the benefits of a VoIP system for small businesses?

Frontier actively markets its Frontier AnyWare VoIP system, but what is VoIP exactly, and what’s it good for?

You can add the Frontier AnyWare VoIP solution to just about any plan or bundle—a great option for businesses doing a lot of online collaboration and communication.

VoIP stands for Voice over Internet Protocol and is an electronic communications system that uses internet connections for calls and other services—in contrast to traditional analog or digital phone systems that use circuit-switching telephone lines. With VoIP, you can conduct conference calls, connect employee phones, add automation features, and more.

Frontier’s VoIP system, Frontier AnyWare, is a cloud-based communications system for businesses with up to 500 phones.

Info
Hint
Wondering if you need VoIP for your small business? If your business is growing, we definitely recommend it! VoIP is an affordable solution for communication, collaboration, and customer service that can expand with your company. Plus, adding a qualifying voice product can save you $10–$80. Cha-ching.

Methodology

We looked at Frontier Communication's pricing for basic plans, fiber speeds and availability, small business expertise, and over all value, among other factors.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Sarah Ryther Francom
Written by
Sarah Ryther Francom
Sarah is Business.org’s senior content editor. She has more than 15 years of experience writing, editing, and managing business-focused content. As the former editor-in-chief of Utah Business magazine, Sarah oversaw the state’s premier business publication, developed several custom publications, and managed all business-to-business content. She also co-authored a business book with FJ Management CEO Crystal Maggelet. Sarah is passionate about helping small-business owners reach sustained success.
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