IT is an essential function behind every business—whether that be IT support, customer service, web design and development, project management, or quality assurance. Because of this, it’s in a business’s best interest to have a strong IT team, either through outsourcing or hiring a dedicated internal department. An effective IT team can ensure the business operates efficiently and can support its online presence.
Outsourcing your IT department is more common than most people might expect. In the next three years, the market is expected to grow 5% yearly.1 But that doesn’t mean it’s right for every business—sometimes it makes sense to hire a full-time employee or team.
In this post, we look at the two approaches and match them against common small-business needs. We also examine the advantages and disadvantages of an in-house team compared to outsourcing your IT needs.