An information technology (IT) specialist is an individual who helps people solve technical problems involving computer software, hardware, networks, Cloud platforms, etc. They may communicate via telephone, online chat, or face to face and use their IT support skills to assist computer users. Some exclusively help their company's customers, while others will primarily focus on helping a business's employees.
Some work from a central office, while others may work out in the field and travel from location to location. In some cases, an IT specialist will design new technology systems or make adjustments to an existing system to maximize efficiency. While this position requires a plethora of skills, here are four of the most important IT support skills that a specialist should possess.