Helcim Review 2020

Helcim is a great processing product for small businesses. Its rates are smartly designed to help fuel your business growth, and its lack of contracts and hidden fees means you don’t have to worry about long-term commitments or being overcharged for transactions.
Best for scalable rates
Hel Cim
  • Check
    Tailored to small businesses
  • Check
    Decreasing rates with higher sales volume
  • Check
    No contracts or hidden fees
  • X
    Missing point-of-sale features

We need to say right out the gate that if you’re a small business with consistent transaction volume, you need to check out Helcim. Helcim is a smart processing package with intuitive features designed to make customer payments easy.

Making credit card processing simple sounds like a pretty obvious goal for a processing company, but so many processors out there don’t make accepting payments all that easy—many sell dated hardware and software with a pricing package that nickel and dimes you.

That’s why Helcim processing is a breath of fresh air. Its software and hardware is flexible and modern, and its pricing is completely transparent.

Helcim is best for most small businesses with consistent processing volume

Helcim has competitive processing rates, a low monthly fee, and a pricing structure that scales with sales volume. If you are selling at least a couple thousand dollars in merchandise every month, Helcim will probably save you money on processing costs.

Additionally, Helcim has a number of point-of-sale features and online web tools that make managing your inventory easier and help you sell your wares online. Best of all, many of its online processing services are designed for business owners who don’t have any programming experience.

With competitive rates and features that help small-business owners modernize their processing practices, it’s easy to recommend Helcim to most small-business owners.

Who is Helcim not recommended for?

There are two parts of Helcim’s package that may be a deal-breaker for you: its monthly fee and lack of some point-of-sale features.

Firstly, monthly fees are a deterrent for businesses that are brand new to processing. If you’re unsure about hitting a consistent sales volume every month, it’s hard to justify paying a monthly fee for a service that works for you only part of the time.

But that may not actually be a total deal-breaker because Helcim will waive the $20 monthly fee for the first six months of processing if you ask for it. And there are no cancellation fees with Helcim. So, you have six months to get your processing volume where you want it before those monthly fees hit.

Secondly, if you’re looking for restaurant management tools or detailed rewards programs, you’re out of luck. As far as our research is concerned, Helcim has neither of these features.

So if you don’t have consistent sales volume or if you need a customer rewards program or restaurant point-of-sale features, you may want to check out a processor like Square that offers a more comprehensive point-of-sale system without any monthly fees.

Helcim Plans and Pricing

Helcim plans and rates

Monthly sales volume
Swipe, dip, or tap rates
Keyed and online rates
Monthly fee
See plans

$0–$25,000

Interchange + 0.30%

Interchange + 0.50%

$20.00

$25,001–$50,000

Interchange + 0.25%

Interchange + 0.45%

$20.00

$50,001–$100,000

Interchange + 0.20%

Interchange + 0.40%

$20.00

$100,001–$250,000

Interchange + 0.18%

Interchange + 0.35%

$20.00

$250,001–$1,000,000

Interchange + 0.15%

Interchange + 0.30%

$20.00

$1,000,001–$5,000,000

Interchange + 0.12%

Interchange + 0.25%

$20.00

$5,000,000+

Interchange + 0.10%

Interchange + 0.20%

$20.00

Data effective 7/14/20. At publishing time, pricing is current but subject to change. Offers may not be available in all areas.

This pricing system is where Helcim really shines. As you can see, your processing rates go down the more volume you process—your business grows, but your rates shrink. And the monthly fee stays the same no matter what.

Other processing companies whose rates scale with volume will increase their monthly fee to recoup lost profits from lower processing rates. Not Helcim. Your monthly fee stays the same no matter what your processing rates are.

Except when the monthly fee is zero dollars. Remember, you can get the monthly fee waived for the first six months of processing if you just ask Helcim about it.

What about contracts and hidden fees?

Helcim has no contracts or hidden fees. The only extra fee you’ll ever pay is $15 for any chargeback disputes that are won by the customer. If you win the dispute, however, you’ll pay nothing for the chargeback.

Pros and cons

Pro Heading
Strengths
Pro Bullet Great customer service
Pro Bullet Flexible hardware solution
Pro Bullet Features tailored to small business
Con Heading
Weaknesses
Con Bullet Missing POS features

Pros explained

Users online rave about Helcim’s customer service. Review after review talks about the friendly staff and helpful advice. Good customer service is a must with processing. Any outages or technical issues that may arise can lose you a lot of money if they aren’t resolved quickly. It’s also nice to know you have a capable team to help integrate Helcim into your business.

Once Helcim is integrated, you’ll find that so much of the service is useful for small-business needs. Helcim’s proprietary terminal will make it easy to accept payments in-store and on the go. Plus, you’ll have great tools for building an online payment portal and managing your inventory. All key features in a modern small-business ecosystem.

Cons explained

The only serious negative in Helcim’s processing program is its lack of some point-of-sale features. Many businesses want a way to provide a rewards program through their point-of-sale system. Helcim doesn’t offer any rewards program functionalities. It’s also limited in what it can do for restaurants.

So if you really need those features, Helcim may not be for you. But if those features are more optional than necessary, stay tuned for the features Helcim does offer.

Key features

Helcim may not have every feature that other processors do, but what it does have is really well made and intuitive.

Flexible card reader

Helcim has designed its own special card reader. It’s a small terminal that’s packed with processing power. You can use it with your computer, tablet, or mobile phone—and it’s easy to switch between the three.

The reader can connect via Bluetooth to your phone, allowing you the freedom of taking mobile payments. Or you can prop it up on a stand in your store and leave it there. It’s a reader that goes where you want it and allows customers to swipe, dip, or tap their card.

Customer tracking

One of Helcim’s point-of-sale features is customer tracking. This service includes a number of useful ways of keeping track of your customers:

  • Automatic addition of new customers to the database
  • Secure storage of card and payment information
  • Simple note-taking feature on customer profiles
  • Generated customer purchase habit reports
  • Contact portal for emailing customers

These features make it easy for you to learn more about your customers: what they like, who they are, and what they expect from your business.

It’s also really handy to have customer credit card information available whenever you need to run the card of a customer who has already purchased with you before—and you can even set up monthly subscription programs. Best of all, the card data stays in Helcim’s vault, meaning you don’t have to worry about transaction safety.

Inventory management

Helcim has an intuitive inventory management program that comes bundled with all the features you need to keep an eye on your stuff:

  • View product quantities from all your devices
  • Get special alerts when inventory is low
  • Organize your products into useful categories
  • Sync inventory across in-store, mobile, and online sales channels

This inventory management system can also generate reports based on your sales and inventory trends to help you understand seasonal trends and your product inflow and outflow more clearly.

Plus, each product you add to your inventory database can be customized by adding a photo of the product and creating product variants for sizes, colors, and so on.

Accept payments online

Helcim can help you accept payments online in a number of ways:

  • Add a payment portal to your existing website
  • Create an online store
  • Use Hecim’s application programming interface for a more customized checkout experience

With Helcim’s payment portal and online store creator, you don’t need any programming experience. You can use Helcim’s platform to easily add a processor to your website or design a whole online store.

Best of all, your inventory management tracking information is used to help populate the store. So as long as you’re fastidious in loading all your wares into the inventory management program, your site will stay updated with all your latest inventory.

Helcim’s application programming interface is the only online tool it offers that requires programming skills to use. But you’re only really missing out on total customization if you don’t go the programming route. Even the non-programmer tools have a lot of customization options.

The takeaway

Helcim is really making a splash for small businesses that want a simple and powerful way to accept credit cards. And with all the tools Helcim offers to make it easy for businesses to set up an online store, track inventory, and build their customer database, it’s hard to say no to what’s on offer here.

If you’re looking for a company that has a few extra point-of-sale features, you should check out some of our other picks for the best processors of 2020.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Andrew Mosteller
Written by
Andrew Mosteller
For four years, Andrew has been writing copy to help business owners expand, manage, and advertise their unique brands. His upbringing in an entrepreneurial family nurtured a passion for small business at a young age. Andrew’s father, an equity fund manager, taught him the ins and outs of investment financing and owning and operating a successful business. Now he brings his expertise and experience to entrepreneurs as a regular contributor on Business.org.
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