FIS Worldpay Review 2020

Worldpay is yet another example of a large and old processing company with dated practices. It has made some attempts to modernize by adding more ways to pay and point-of-sale tools, leaving the user wondering: Are the features worth the potential headache?
Best for large businesses
FIS
  • Check
    Solid set of features
  • X
    Dated plan and pricing practices
  • X
    Poor service for small clients
  • X
    Numerous customer service complaints

FIS is currently the most successful processing company in the world. Despite its size and the fact that it’s been around since 1968, FIS still hasn’t gotten small-business processing quite dialed in yet.

FIS’s product Worldpay is a usable processing system. It gets the job done and has many features that contemporary businesses have come to expect. What Worldpay lacks, however, is a transparent pricing model, flexible contracts, and decent customer service.

Worldpay is best for big clients

There’s really no reason to recommend this brand to small businesses. Worldpay is raking in money every year because it has lots of big clients. Those clients are much more valuable to Worldpay than smaller companies.

There’s review after review of small-business clients struggling to get help from Worldpay’s customer service team. Some small-business reviewers have been with Worldpay for over a decade and are now sick and tired of dealing with them.

This, to us, is an indication that Worldpay is not well-suited to small-business needs—and that large clients are a priority to them.

Worldpay pricing

Worldpay does not list its pricing information online. The Worldpay website simply has an application for interested business owners. After putting in your information, Worldpay promises to call you within 24 hours.

This call will likely lead to some kind of sales negotiation, which can be good if you’re a seasoned negotiator. But it can easily end with an expensive proposed rate for your business—or worse, a good rate with a deceptive contract that comes bundled with unnecessary fees.

And just in case you were wondering, many online reviewers complain about hidden fees. In addition to fee complaints, there are stories of failed attempts to cancel the service. Some say the cancellation fee can be as high as $295.

Money
Unnecessary processing cancellation fees in 2020
In the past, it was common to sign businesses into long contracts and charge sizable cancellation fees to penalize early termination. This practice has since become very dated. Modern processing companies have completely done away with cancellation fees, giving their customers more freedom to cancel should business ever take a turn for the worse.

Pros and cons

Pro Heading
Strengths
Pro Bullet Great security features
Pro Bullet Solid overall feature set
Con Heading
Weaknesses
Con Bullet Poor service for small businesses
Con Bullet Dated plan and pricing practices
Con Bullet Customer service complaints

Pros explained

Worldpay has just about everything you’d expect from a modern processing company:

  • POS integrations
  • Terminal, mobile, and online payment solutions
  • Performance reports
  • Dispute manager
  • Security bundle
    Gift card services

We’ll go into detail on these features later. One simple observation, though, is that those features make a pretty interesting offering. If Worldpay wasn’t so problematic for small businesses, it might actually have a chance for a recommendation from its feature set alone.

Cons explained

Online, small-business owners detest Worldpay’s customer service. There are accounts of people being bounced from rep to rep for days without any agent being able to solve the problem. This is especially true when businesses try to cancel. Apparently, Worldpay hasn’t made it easy for businesses to stop paying for its services.

As was mentioned in detail above, the plans and pricing of this company are dated and murky. If you can negotiate a good deal for yourself and get the cancellation fees waived (and frankly any other fees that might get tacked onto your contract), you could have a decent processor here.

Key Features

Well, we made it past all the depressing stuff. It’s time to get into why Worldpay would be a great service for small business if it just changed its pricing structure and contract policy. Let’s talk about some of the cool features on offer here.

Point-of-sale integrations

Worldpay integrates with most POS systems, giving you the freedom to find a POS provider you like and add it to your processing services.

POS systems can bring a lot of great functionalities to your business, like inventory management, rewards programs, and customer tracking. If you don't have a POS system and don't know where to begin, take a look at some of our favorite POS solutions.

Terminal, mobile, and online payment solutions

Taking payments anywhere is a no-brainer. The more places you take payments, the more places you can get paid. Worldpay has options for terminals, smart terminals, mobile terminals, and online payment portals.

Performance reports

Worldpay’s IQ program generates sales performance figures for each sales vertical of your business, making it easy for you to track your progress.

Dispute manager

Chargebacks are a nightmare if you’re not protected and if you don’t have an easy way to get them resolved. With Worldpay’s dispute manager, you can take photos of key documentation so you can get your cases resolved faster.

Security bundle

Worldpay’s security bundle includes EMV assurance, PCI compliance, breach assistance, and point-to-point encryption. Each of these features helps to keep your payments safe and secure, decreasing the risk of fraudulent chargebacks and data breaches.

Gift card services

Gift cards are a great way to build your brand and increase your cash flow. Worldpay’s gift card service is customizable to your brand and can be distributed physically or through gift card apps.

The takeaway

Now that we’ve had a nice stroll through Worldpay’s features, its service almost seems desirable. Unfortunately, we just can’t recommend Worldpay for small businesses. Despite its strong feature offerings, its plans and pricing are dated and will cost you dearly if you ever need to cancel.

Also, the consistent complaints about Worldpay’s customer service inspire the opposite of confidence. If Worldpay ever modernizes its plans and customer service practices, we’ll be sure to update this review.

Chances are if you made it this far, you’re looking for a taste of modern and transparent payment processing. Luckily, we’ve put together a stupendous list of the best small-business processing companies in the business.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Andrew Mosteller
Written by
Andrew Mosteller
For four years, Andrew has been writing copy to help business owners expand, manage, and advertise their unique brands. His upbringing in an entrepreneurial family nurtured a passion for small business at a young age. Andrew’s father, an equity fund manager, taught him the ins and outs of investment financing and owning and operating a successful business. Now he brings his expertise and experience to entrepreneurs as a regular contributor on Business.org.
Related Articles
Feature image of a Black woman standing in a warehouse looking at her tablet
Currency Capital Equipment Financing Review: Poor Transparency and Even Worse Reviews
We suggest you avoid this equipment financing company. Fast approval process Financing for all kinds...
Feature image of a young white woman wearing a blue jumpsuit next to some cows
AgDirect Financing Review: Equipment Financing Just for Agriculture
You can get super low rates and decent terms from AgDirect―but only for agricultural equipment....
Featured image of a Black female banker showing documents to a female client
NBKC Bank Review: Online Banking for You and Your Business
NBKC’s no-fee accounts offer an affordable solution for both your business and personal banking. No-fee...
woman-sitting-on-couch-with-laptop
Best Online Business Bank Account 2020
These online banks let you get your business banking done anytime, anywhere. Best overall Small...