Information Technology Infrastructure Library (ITIL) is a comprehensive approach for IT Service Management (ITSM) that can greatly improve business performance. It provides a framework for businesses to identify, plan, deliver, and support IT services, and its set of standards is designed to ensure IT services meet the needs of a business.
This practice is used worldwide by large corporations, but is valuable for small and mid-sized businesses as well, providing a practical approach to ITSM. When implemented properly, ITIL will enable your business to effectively deliver services to customers and meet business goals.
Here are the basics of ITIL, its biggest benefits, and how to implement its practices into your company.