As the name implies, with break fix you only enlist the help of a professional after something has “broken.” When you adopt a break fix approach to IT, you’ll be managing your hardware and software needs and charged hourly when an IT technician is dispatched to your business to determine, and hopefully fix, your IT problem. On a daily basis you might use a tech-savvy employee to solve minor IT issues, but when your best sales person doubles as the IT guru she can’t completely focus on her job of selling and it’s nearly impossible for her to keep up with all the developments in the fast paced world of tech. At some point, you’ll be calling for the help of a professional.
While you are relieved of the monthly service fee associated with the managed model, you’re costs for repairs, consultations and hourly labor are unpredictable with the beak fix approach. Budgeting with break fix is nearly impossible. Your system is also likely to be down for longer than with the managed approach because you’re technician won’t have a history of working with your system and it could take him or her much longer to identify and fix the problem.
It’s never a good time for an IT meltdown. And as luck would have it, they seem to occur at the very worst moments. You’re putting the finishing touches on a major report or collecting data for that once in a lifetime job bid and an IT mishap strikes. All operations come to a screeching halt and productivity is derailed. Even the most basic IT problem can have catastrophic implications.
When choosing between managed and break fix IT models, you should consider how much your business’ survival depends on your IT system and how much an IT problem will cost your business in downtime. Can you afford to put off maintenance of your system and risk a full fledge IT fiasco? Or are you willing to pay a monthly fee to possibly keep the problem from occurring in the first place? Only you know what your budget can handle, but keep in mind that paying a monthly fee for a professional to handle your IT headaches not only minimizes productivity disruptions, it can free you to focus on doing what you do best: growing your business.