We know we’ve recommended Seller Support as a solution to many of the common problems experienced by Amazon businesses. But that’s only because Seller Support is the only solution available to Amazon sellers—not because it’s a remotely good solution.
Amazon is all about automation, and that applies to its Seller Support as well. If you report an issue, nine times out of ten you’ll get an automated response that may or may not actually help your situation.
You don’t have an account manager you can call to talk it out, either. The best you can do is schedule a call with a representative, who often isn’t actually an Amazon expert—they just repeat the language from the automated emails you already received. And since these representatives aren’t in charge of the code that governs Amazon’s system, they usually have no idea how to help you if you ever experience a glitch with the Amazon system itself.
Basically, if you can avoid working with Seller Support, all the better.