2018 Vonage Business Phone and VoIP Review


Save 36% on your phone costs when you choose a Vonage business phone system or VoIP plan.1 Read our review to discover if Vonage is right for you and your business.

vonage-logo
Overall Rating4 / 5
Flexible plans
99.999% uptime
Customer complaints of tech issues
Monthly fees for industry-standard features

Vonage isn’t your ordinary telephone service. As an entirely cloud-native platform, Vonage business solutions include comprehensive communication platforms and tools to help small and medium-sized businesses optimize their workplace. What makes this household name stand out, however, is its plan flexibility.

Vonage Business VoIP is best for commitment-hesitant new businesses

Vonage offers two types of packages, Vonage Business Cloud and Vonage Enterprise. Each type of service has its own list of features and benefits, but no matter what you choose, Vonage’s VoIP solutions sync up with a number of popular applications. No matter your industry, such flexibility can be invaluable for a business, especially smaller ones.

Here are a few of Vonage’s most popular software integrations:

  • Salesforce
  • Desk.com
  • Microsoft Dynamics
  • G Suite
  • NetSuite
  • Office 365
  • Bullhorn
  • Oracle
  • JobDiva
  • ConnectWise
  • Zendesk
  • Zoho CRM
  • Clio

Vonage Business Cloud plans

PlanStarting price (per month/per user)FeaturesLearn more
Mobile (1-4 lines)$19.99Unlimited calling and texts, mobile and desktop appsView Plan
Premium (1-4 lines)$29.99Video conferencing, CRM integrationsView Plan
Advanced (1-4 lines)$39.99Call group, visual voicemailView Plan

Data effective 6/29/18. At publishing time, pricing and features are current but are subject to change. Offers may not be available in all areas.

Built for small businesses, Vonage Business Cloud runs on your high-speed internet and is managed from the Vonage Service Portal. This makes installation and maintenance easier and more affordable. For one to four lines, business owners can expect to pay $19.99 per user each month for the Mobile plan, $29.99 per user each month for the Premium plan, and $39.99 per user each month for the Advanced plan. The more lines you purchase, the less you pay for each line. As an added bonus, Vonage doesn’t require annual contracts, so you can cancel anytime if you’re not satisfied.

If your business has a limited number of employees, we recommend one of Vonage’s three business cloud packages.

Thumbs Up

Strengths

  • 24/7 service and Vonage Business tech support
  • 99.999% uptime
  • Simple activation and setup
Thumbs Down

Weaknesses

  • Complaints of technical issues
  • Extra monthly fees for industry-standard features
  • Over 400 BBB (Better Business Bureau) customer complaints

Each plan comes with their own lists of features, but If you want to add more services to personalize your business needs, be prepared to pay a monthly fee. There are some industry-standard features you’ll have to pay extra for, including paperless fax, spam shield, call queue, toll-free numbers, virtual mailbox, and more.

Hint

In our opinion, the basic Mobile plan provides enough support for most businesses getting up and running.

Best for remote teams: Vonage Mobile plan

For businesses that don’t require desk phones, we recommend Vonage’s simple and affordable Mobile plan. It’s great for small coffee shops, taco trucks, and even independent insurance agents because you can easily link your business phone number to your mobile device from any location—no additional hardware necessary.

You also get access to these handy features:

  • Unlimited calling and SMS messages
  • Mobile app
  • Desktop app
Number of linesCost (per month/per user)Learn more
1-4$19.99See Plan
5-19$17.99See Plan
20-99$14.99See Plan

Best for traditional office environments: Vonage Premium plan

As the best option for a traditional office—such as, say, a doctor’s office—Vonage’s premium plan allows teams to communicate seamlessly between all devices, including desk phones.

Together with the Mobile plan features, you’ll also get the following:

  • Multi-level auto attendant
  • Video conferencing, chat, and file sharing
  • CRM integrations

Best for businesses looking to scale: Vonage Advanced plan

Do you need more features and a team of dedicated account managers to assist you with onboarding? Vonage’s advanced plan is your go-to choice. Its “Orange-Glove Setup” isn’t just a buzzworthy term. Vonage’s customer service and IT support offer 24/7 end-to-end management.

With the Advanced plan, you get all the features of the other two plans along with these additional services:

  • On-demand call recording
  • Call group
  • Visual voicemail
  • Dedicated account team

Vonage Enterprise plans

BrandFeaturesLearn more
Enterprise BasicLocal telephone number, three-way callView Plan
Enterprise UCVisual voicemail, CRM integrationsView Plan
Enterprise PlusMobileConnect softphone, MobileConnect collaborate View Plan

Enterprise plans, which are customizable, are built for companies with 100 or more users. Although we wish we could give you an exact quote, this information isn’t readily available on Vonage’s website—you’ll need to contact its team directly.

Thumbs Up

Strengths

  • 24/7 service and Vonage Business tech support
  • 99.999% uptime
  • Work-from-anywhere feature
Thumbs Down

Weaknesses

  • Lack of transparent pricing
  • Extra monthly fees for industry-standard features

Vonage Enterprise VoIP features

Each of Vonage’s three VoIP Enterprise plans include the following features:

  • Local telephone number
  • Authentication
  • Basic call logs
  • Call forwarding
  • Call return
  • Customer-originated trace
  • Three-way calling

With Enterprise UC, you’ll also get these features:

  • Visual voicemail
  • Virtual numbers
  • User portal
  • Vonage Anywhere

And Enterprise Plus includes even more services:

  • Auto attendant
  • Hunt group
  • MobileConnect softphone
  • MobileConnect collaborate

Similar to the Business plans, Vonage Enterprise plans offer add-on features, including Fax Mail, Call Center, AudioConnect, and VideoConnect.

Best for established businesses: Vonage Enterprise

Vonage’s enterprise plans are feature-heavy, game-changing VoIP solutions built for medium to enterprise-sized businesses. Vonage’s enterprise plans are ideal for companies with established call centers or those with 100 or more employees.

Vonage’s call center solutions

If you manage a call center, you understand the importance of managing inbound calls efficiently. Vonage’s call center services boast sophisticated analytics to upgrade call quality and reliability. When you sign up for these solutions, you can expect:

  • Easy setup
  • Call routing and queuing options
  • Call monitoring
  • Scalable payment options
  • Real-time performance monitoring
  • Options for supervisor intervention on calls

Contact Vonage directly to get a free, customized quote.

Vonage phone systems

BrandPriceModelsLearn more
PolycomMust request quoteDesktop phones, conference phonesView Phones
YealinkMust request quoteConference phones, desktop phones, Bluetooth dongleView Phones
PanasonicMust request quoteCordless capabilities, base station View Phones
X-LiteMust request quoteSoftphone, virtual SIP phoneView Phone
NETGEARMust request quoteRouters, fax bridgesView Router

VoIP terms to know

Before selecting a VoIP business plan, it’s important to get a comprehensive understanding of the commonly used terms. Here are a few you should know.

PBX

A PBX (Private Branch Exchange) system connects a business’s internal communications system with external communications. Back in the old days, calls were connected between subscribers by mechanically switching circuits. VoIP technology has brought us out of the telephone line Stone Age by making it possible to transfer calls as packets of data over an internet connection.

Fun Fact

In 1989, the first known commercial VoIP application came into being: VocalTec Internet Phone. It was released by the Israeli telecom company VocalTec Communications, and customers were expected to pay registration fees and per-minute usage fees.2

Phone number porting

As a business owner, the last thing you want to do is change your phone number during a move. This not only confuses your customers but is also a pain in the you-know-what. Fortunately, number porting allows you to keep your existing number on your mobile device or landline.

BYOD

BYOD (bring your own device) gives employees the freedom to use their own computers, smartphones, tablets, and USB drives in the workplace. This increasing trend maximizes benefits while minimizing risks. Keep in mind, however, BYOD may mean no tech support for your devices.

E911

A useful aspect about older telephone lines is that 911 operators could trace the address. VoIP calls, however, can’t be traced by 911. We get it—going with a service that makes your address untraceable for emergency operators sounds risky, scary, and downright dumb. But don’t panic. During the initial setup process, you can simply enter your info and physical address through your VoIP system’s Enhanced 911 (E911) feature.

FAQs

What are the advantages of VoIP?

As an evolutionary step for small-business communication, VoIP technology can help businesses thrive in a competitive market. Here’s a further look at some of the benefits and features of VoIP technology and why your business should make the switch from traditional PBX telephones:

  • Easy installation, configuration, and maintenance
  • Flexibility for scaling up
  • Money-saving costs
  • Conference call capabilities
  • Affordable hardware and software
  • Sophisticated features
  • Multiple device ringing
  • Virtual phone numbers
  • Number portability
  • UCaaS (unified communications as a service)

Why should my business consider a VoIP phone service?

Still using a plain, old telephone service? It’s time to step into the 21st century and invest in a solid VoIP system, especially if your company has employees working remotely.

What alternatives to Vonage are there?

In our 13 best business VoIP providers review, we found a variety of plans and pricing, ranging from $20 a month per line for basic plans to $55 a month per line for more robust, hard-hitting plans.

BrandDescriptionLearn more
VonageA famous VoIP business tool known for its flexible, small to medium-sized business plans. Plans start at $19.99 per month.View Plans
NextivaA popular VoIP service focused on helping small businesses get up and running, with plans starting at $19.95 per month.View Plans
OomaAn award-winning VoIP service for small businesses. Plans start at $19.99 per month.View Plans

The bottom line

If your business is looking to grow, switching to Vonage VoIP can help save you money on communication services, including long-distance and international calls. Although it has flexible and scalable à la carte account customization, be sure to pay attention to the pricing details of add-on features, especially if you’re a smaller business.

Do you have any experiences with Vonage VoIP phone service, positive or negative? Are you using a different provider you’d recommend? We’d love to hear your opinion in the comments below.

Sources

  1. Vonage Business, “Small Business VoIP Service & Phone Systems
  2. GetVoIP, “The History of VoIP and Internet Telephones

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don’t guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.