Coffee is rarely just served black in a simple Styrofoam cup anymore; now it comes with syrups, sauces, creams, and a pretty price tag to go with it. Business.org sends two of the nation’s most famous coffee shops, Starbucks and Dunkin Donuts, to battle. Customers across the nation are typically loyal to one brand or the other, especially Seattleites and East Coasters.
When you’re looking for a jolt of caffeine or a sweet treat, which coffee shop do you head to?
Skim over our findings, then place your order in our poll.
Founded: March 30, 1971
Current CEO: Howard Schultz
Headquarters: Seattle, WA
Global Locations: 20,891
Offers Franchising: No
Likes on Facebook: 34 million
Current CEO: Nigel Travis
Headquarters: Canton, MA
Global Locations: 10,083
Offers Franchising: Yes
Likes on Facebook: 3.6 million
Round One: Menu Options
From its inception, Starbucks has enjoyed a reputation for inventiveness and its menu validates this.
From scones, muffins, and Danish, to breads, coffee cake and even marshmallow bars, Starbucks has a cornucopia of breakfast treats. And if you’re looking for something warm, you can get any of these items heated up or get one of their hot sandwiches, like the bacon and gouda artisan sandwich or spinach and feta breakfast wrap. If you’re looking for lunch, you can get items like a turkey rustico panini, classic ham and swiss panini and even an egg salad sandwich. Starbucks sells “Bistro Boxes” that are perfect for taking lunch back to the office, which include options like chicken and hummus or goat cheese with garden veggies. Starbucks doesn’t sell donut holes, but they do carry other treats, including cookies, cake pops, and tarts.
Starbucks offers a myriad of drinks, which are sold in Tall, Grande, and Venti cups. In addition to basic coffee, Starbucks offers hot specialty drinks including hazelnut macchiatos, cinnamon dolce lattes, caffè Americanos and cappuccinos. Starbucks also serves cold and iced drinks, including a number of flavored Frappuccinos.
Dunkin’ Donuts (DD) has been in the bakery business for over 60 years and now it serves up a lot more than donuts.
In addition to an array of hearty breakfast sandwiches like a classic bacon, egg and cheese on a bagel or the sausage, egg and cheese on a croissant, DD also offers a few heath conscious breakfast choices like egg white on flatbread. Dunkin’ Donuts serves muffins, croissants, biscuits, toasted English muffins, and, of course, a massive selection of donuts including the “munchkin,” an aptly named donut hole. There are also lunch options, like tuna salad and chicken salad wraps, Texas toast grilled cheese, and a turkey, cheddar, and bacon sandwich.
Dunkin’ Donuts has a reputation for offering basic coffee drinks, but you can still get a latte, cappuccino, or espresso at DD. There are a couple exclusive offerings, like adding a Turbo Shot of espresso to your coffee to jazz up your ordinary brew and the Dunkaccino, which is a blend of coffee and hot chocolate. There are also iced coffees, iced teas, and Coolattas, the DD version of a frozen ice drink. If you’re looking to get coffee for a group, DD offers the “Box O’ Joe,” which contains ten 10oz servings of coffee.
Round Two: Employee Perks
Round Three: Stock Performance
Round Four: Employee Satisfaction
Round Five: Customer Reward Cards
Dunkin’ Donuts offers a basic customer card, with the main “perks” being convenience and the ability to customize it with any photo you’d like. If you’re a New Englander, your Dunkin’ Donuts card is almost as important to you as your government issued ID.
With the DD app, you can link your phone to your account, pay with it, as well as receive offers special discounts and promotions, and send virtual gift cards.
Final Round: The Best Brew
We want to know: When your taste buds are craving a Cup of Joe and a snack, which coffee shop do you head to? Which one should be our victor?